Acer Aspire E15 E5-551G switchable graphics

sunny212
sunny212 Member Posts: 18

Tinkerer

edited November 2023 in 2018 Archives
Hello, I've got a Aspire E15 E5-551G, and the switchable graphics dont seem to work. I've tried all latest drivers, googled for hours and tried several methods. However the AMD r7 M265 won't be used no matter what. 

Any idea what I can do to make this work? Because currently my pc is running games worse than my dell latitude e6510.

Best Answer

  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Answer ✓
    Sorry, the switchable graphics hardware was only certified to work properly with the drivers included under the ACER-specific Win8.1 version on this recovery partition in UEFI mode and on a GPT system partition. Win7 is in legacy mode and on an MBR system partition. You have 4 options.
    (1) Continue to google search for a Win7 driver for this particular graphics card combination. If you can't find one, then you'll have to experiment with Win7 drivers from different ACER models and different manufacturers who might have used a similar AMD graphics combination. I don't have any specific recommendations other than to try experimenting.
    (2) Since your machine was originally licensed for Win8.1, you can download a generic version of Win8.1 from the Microsoft website as an installation iso file and install it via USB or DVD. You'll also have to switch back to UEFI mode.Then you'll have to download the ACER-specific Win8.1 graphics drivers from the ACER website.
    (3) Try to get an ACER eRecovery media (USB or DVD) for Win8.1 that is specifically designed for your E5-551G. This may not be easy where you are located since this media is only available via the internet based on your machine's serial number ID (SNID) plus the country where it was originally purchased or from an ACER service center or dealer nearest you.
    (4)  Try to install Win10 and use the ACER Win10 drivers. Howver, this might only be a temporary solution since major Win10 updates are causing problems even on newer machines with factory-installed Win10.

    Jack E/NJ  

    Jack E/NJ

«1

Answers

  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    What is the factory-installed Windows version? Jack E/NJ

    Jack E/NJ

  • sunny212
    sunny212 Member Posts: 18

    Tinkerer

    I think windows 8.1 but i installed windows 7 immediately after buying
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Has it ever worked? Jack E/NJ

    Jack E/NJ

  • sunny212
    sunny212 Member Posts: 18

    Tinkerer

    yes it works but noth showing the performance as it should
  • sunny212
    sunny212 Member Posts: 18

    Tinkerer

    In amd graphics properties all graphics drivers that i checked do not show amd over drive tab
  • sunny212
    sunny212 Member Posts: 18

    Tinkerer

    for example all over internet they say it can run games like crysis 3 on minimum on medium settings but i only get 15fps on low settings
  • sunny212
    sunny212 Member Posts: 18

    Tinkerer

    Forgive my bad english
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    >>>yes it works but noth showing the performance as it should >>>

    OK. Has it ever shown the performance as it should? Jack E/NJ

    Jack E/NJ

  • sunny212
    sunny212 Member Posts: 18

    Tinkerer

    NO.I bought it 2 days ago
  • sunny212
    sunny212 Member Posts: 18

    Tinkerer

    From person i bought told me it was only used for 2 weeks max.
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    So it's never been Win8.1 tested? Jack E/NJ

    Jack E/NJ

  • sunny212
    sunny212 Member Posts: 18

    Tinkerer

    And answering your question like i said all over internet and game requirement sites it is enough to run games like Assassins creed 4 crysis 3 and may other on medium and high settings please check this link https://www.youtube.com/watch?v=u8vz_VK2b8A  . on my laptop the game in link only gives maximum 15 to 16 fps(FarCry 4)
  • sunny212
    sunny212 Member Posts: 18

    Tinkerer

    Yes I never tested it on windows 8.1
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Did you delete the hidden ACER Win8.1 recovery partition? Jack E/NJ 

    Jack E/NJ

  • sunny212
    sunny212 Member Posts: 18

    Tinkerer

    I think it is driver so can you please suggest me the best driver for it don't care whether it is older version as long in includes Amd overdrive and additional settings. please help i really want to play some games 
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Please. I have to know if you deleted the hidden Win8.1 recovery partition? Jack E/NJ

    Jack E/NJ

  • sunny212
    sunny212 Member Posts: 18

    Tinkerer

    Yes i have
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Did you backup Win8.1? Jack E/NJ

    Jack E/NJ

  • sunny212
    sunny212 Member Posts: 18

    Tinkerer

    No i did not.
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Answer ✓
    Sorry, the switchable graphics hardware was only certified to work properly with the drivers included under the ACER-specific Win8.1 version on this recovery partition in UEFI mode and on a GPT system partition. Win7 is in legacy mode and on an MBR system partition. You have 4 options.
    (1) Continue to google search for a Win7 driver for this particular graphics card combination. If you can't find one, then you'll have to experiment with Win7 drivers from different ACER models and different manufacturers who might have used a similar AMD graphics combination. I don't have any specific recommendations other than to try experimenting.
    (2) Since your machine was originally licensed for Win8.1, you can download a generic version of Win8.1 from the Microsoft website as an installation iso file and install it via USB or DVD. You'll also have to switch back to UEFI mode.Then you'll have to download the ACER-specific Win8.1 graphics drivers from the ACER website.
    (3) Try to get an ACER eRecovery media (USB or DVD) for Win8.1 that is specifically designed for your E5-551G. This may not be easy where you are located since this media is only available via the internet based on your machine's serial number ID (SNID) plus the country where it was originally purchased or from an ACER service center or dealer nearest you.
    (4)  Try to install Win10 and use the ACER Win10 drivers. Howver, this might only be a temporary solution since major Win10 updates are causing problems even on newer machines with factory-installed Win10.

    Jack E/NJ  

    Jack E/NJ