Acer Active Stylus not work. Switch Alpha 12
JamBe
Member Posts: 9 New User
Hello,
unfortunately I find no solution for the stylus problem. The pen is not recognized at all. I had the Switch Alpha 12 some time not in use. Before that, everything has worked. Thought it was at the battery and exchanged it. Unfortunately this did not help. Acer Quick Access I had deleted. In the device driver I find only one USB mouse. However, I do not know what driver I need.
Please need your help. Thanks
unfortunately I find no solution for the stylus problem. The pen is not recognized at all. I had the Switch Alpha 12 some time not in use. Before that, everything has worked. Thought it was at the battery and exchanged it. Unfortunately this did not help. Acer Quick Access I had deleted. In the device driver I find only one USB mouse. However, I do not know what driver I need.
Please need your help. Thanks
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Best Answer
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Hi,
You can download Acer Quick Access Application from Acer site, download it and install:https://www.acer.com/ac/en/GB/content/support-product/6806?b=1
Do you see the icon for "Windows Ink Workspace" in Taskbar? If so , click it and select "Pen & Windows Ink settings" and change settings and see whether it helps.
If you couldn't see the icon for Windows Ink Workspace, go to Device manager, expand Human Interface Devices, highlight "HID compliant Vendor-defined device" right click and click Properties, go to Details tab, select Hardware IDs in Property with dropdown arrow, if you see Elan or Synaptics in Value windows, go back to driver tab and click update the driver for that particular device. I have attached some snips below to help you.
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Answers
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Hi,
You can download Acer Quick Access Application from Acer site, download it and install:https://www.acer.com/ac/en/GB/content/support-product/6806?b=1
Do you see the icon for "Windows Ink Workspace" in Taskbar? If so , click it and select "Pen & Windows Ink settings" and change settings and see whether it helps.
If you couldn't see the icon for Windows Ink Workspace, go to Device manager, expand Human Interface Devices, highlight "HID compliant Vendor-defined device" right click and click Properties, go to Details tab, select Hardware IDs in Property with dropdown arrow, if you see Elan or Synaptics in Value windows, go back to driver tab and click update the driver for that particular device. I have attached some snips below to help you.
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Thanks a lot for your help. I downloaded the Acer Quick Access Application from Acer site and installed it but it did not open with the pen.
In my taskbar i do have the Windows Ink Workspace. I changed the settings like you told.
Hardware IDs shows HID\VEN_ELAN&DEV_5515&Col03 when i go over the Device Manager, update says "the best drivers are installed". Searching for updates brings no results.
When I go over printer & devices and klick on Tablet-PC and go to Hardware it shows HID\VEN_ELAN&DEV_5515&Col07 like in your picture .0 -
No problem, try checking whether the battery is installed correctly (it's easily done, please read the link), + towards the ***** side as in the snip below, also try pressing the buttons A and B as in the instruction leaflet(snip).
https://community.acer.com/en/discussion/504594/switch-alpha-12-pen-not-working/p1
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Checked it befor starting the post ;-). Read the in the morningpost and wished my problem is as easy to solve :-))
Nothing works. Maby its a stylus issue? I do not know.0 -
Hi,
Yes, it's better to get it checked by a technician in a local repair shop or get help from Acer Service centre in your region.
http://www.acer.com/worldwide/support/
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Thanks brummyfan2. I will do this tomorrow.0
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Switch is back from acer and new Pen works! Thx0
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This discussion has been closed.