New laptop missing HDD tray and SATA cable, HELP!

Blue_diver
Blue_diver Member Posts: 5 New User
edited August 2023 in 2018 Archives

Hey all, I recently purchased a 17" Aspire 7 A717-71G-58CU. It comes with a 250gb SSD, with an empty bay for 2.5" hard drive. A few days after receiving my new computer, I opened the access port up to install a hard drive, and I was puzzled. There is no tray/caddy to hold a hard drive, and there is no SATA port to plug it into. Its just an empty void. I've opened a ticket with acer support, and called the acer store, but neither of which has been any help.  I don't want to return my computer, because I like it, but I have to unless I can install another HDD. Does anyone have any suggestions?


Comments

  • christy3752000
    christy3752000 Member Posts: 14

    Tinkerer

    Hey Blue, this is Green :) 
    Call the acer toll free tec support and you can get the free tray for the HDD. good luck.

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Hi @ Blue_diver 

    The information on the below mentioned weblink will help you find the connector, missing HDD tray and SATA cable.
    https://community.acer.com/en/discussion/536111/
    https//community.acer.com/en/discussion/comment/521653#Comment_521653

    Please post back if you need more information and we’d be happy to help.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Blue_diver
    Blue_diver Member Posts: 5 New User

    Thank you both,

    Sharanji-the second link did not work, do you by chance have part numbers?

    I have been on the phone with Acer support, and they told me that a tray or sata connector do not exist for this model. I think I will return my laptop, Acer USA has no US based call center, its outsourced overseas and are hard to talk with, and have no knowledge of my actual ACER model or parts list. Its quite disappointing. They have to! Many 17" aspire models come with an installed secondary HDD.


  • christy3752000
    christy3752000 Member Posts: 14

    Tinkerer

    ask for the Level 2,its located in US. or go for chat support