"Don't cry because its over, smile because it happened."
- Dr. Seuss
Won't boot after installing second hard drive Helios 300
curtst
Member Posts: 5
Tinkerer
Just received my Helios 300 and ordered a Seagate 2TB FireCuda Gaming SSHD to go with it. I installed it, and tried to boot, and it gets stuck at the Predator splash load screen. The hard drive itself makes what sounds like beeping noises that won't stop, but I'm sure it's just "reading" the drive. If I remove the HDD, the laptop boots just fine. I can't get to the BIOS either while the Seagate drive is installed either.
Just wanted to see if anyone had any ideas other than defective drive which is what I am leaning to.
Just wanted to see if anyone had any ideas other than defective drive which is what I am leaning to.
0
Answers
-
if its a hard drive try to see if it has a jumper clip that forces it to be the master drive. Switch the jumper to slave drive.
0 -
Was there a solution here? I too am having the same issue. The hard drive that was shipped w the Acer doesn’t seem to have any master/slave pins on it so it may not be that.
Many other thoughts?
does the Acer 300 know out of the box that this D drive is not a boot drive?
any help would be appreciated. This is my son’s Xmas present and he hasn’t gotten to really use it yet bc of this issue.
Thanks in advance.0 -
I suggest you to download and install latest BIOS available. Find your device from the list and the BIOS can be found in BIOS/Firmware. Before executing the installation make sure the battery is fully charged and laptop connected to AC. The device may restart several times during the installation. Don't attempt to turn it off until the installation is completed. After the BIOS is updated install the HDD and hope the laptop will boot with it.
Always post the following characterisitcs of the device:
-Model number
-Part number(not required, but helpful)
-CPU
-GPU-Operating systemHelios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.
Hit 'Like' if you find the answer helpful!
Click on 'Yes' if the comment answers your question!0 -
Thanks for the suggestion but updating the Bios did not seem to help... the drive still beeps and the predator screen never goes away...
0 -
Unfortunately, I can't think of any reason why the HDD causes your system not to boot. I will do some research and if I find something, I will post it here.
Always post the following characterisitcs of the device:
-Model number
-Part number(not required, but helpful)
-CPU
-GPU-Operating systemHelios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.
Hit 'Like' if you find the answer helpful!
Click on 'Yes' if the comment answers your question!0 -
thanks so much!
0 -
Try booting into the BIOS using F2, and making sure the M.2 SSD is selected as the first in boot priority. And after that, if it does not work, try just setting the BIOS to the default settings.
SkeloPlease quote me so I get a notification of your reply!
If I helped you, like my post and/or select my post as 'Solved'.
Please put your laptop model in your signature so we can know what device you have.
Product: Acer Predator Helios 300
Model: G3-5710 -
Is there any new about this? Just purchased a helios 300 and i have the same noise when install the hard drive. I don't know if it is problem of the computer or just the hard drive0
-
I have the exact same problem. I've tried updating the BIOS and I made sure the laptop was plugged in but I still get the beeping. It's not even possible to get into the BIOS using F2 if you have the FireCuda in, it just beeps.
0 -
Has anyone found a solution yet?
0 -
Any solution to this problem? I resolved the boot issue by disabling secure boot but the secondary HDD is not listed anywhere. Both on bios and disc manager0
-
djhBxRZm said:if its a hard drive try to see if it has a jumper clip that forces it to be the master drive. Switch the jumper to slave drive.
https://www.userbenchmark.com/UserRun/11532543
UserBenchmarks: Game 43%, Desk 61%, Work 40%
CPU: Intel Core i5-7300HQ - 63.5%
GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/PredatorHelios300
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/0 -
__prashant said:Any solution to this problem? I resolved the boot issue by disabling secure boot but the secondary HDD is not listed anywhere. Both on bios and disc manager
https://www.userbenchmark.com/UserRun/11532543
UserBenchmarks: Game 43%, Desk 61%, Work 40%
CPU: Intel Core i5-7300HQ - 63.5%
GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/PredatorHelios300
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/0 -
I have returned the Seagate 2TB FireCuda Gaming SSHD to Amazon and they sent me a new one. Then everything worked perfect. So the drive had a factory issue, I recommend to ask for a replacement.
0 -
schnitsel said:I have returned the Seagate 2TB FireCuda Gaming SSHD to Amazon and they sent me a new one. Then everything worked perfect. So the drive had a factory issue, I recommend to ask for a replacement.
PS: i have 2 sshd on my 7745G and one of my 5740G a toshiba H200 1tb ( the best of them all never had issues with any toshiba in my life ) and a seagate like yours which lasted less than one month just lost everything on it just died amazon sent a replacement and yes the boot and the performance increased a lot coming from a normal wdblue but as i said they have to be used as main system drives or they will be just useless
https://www.userbenchmark.com/UserRun/11532543
UserBenchmarks: Game 43%, Desk 61%, Work 40%
CPU: Intel Core i5-7300HQ - 63.5%
GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/PredatorHelios300
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/0