aspire e5-575-33BM touchpad not working

phalzer
phalzer Member Posts: 2 New User
edited July 2023 in 2018 Archives

I have a brand new (less than 1 month old) Acer Aspire e5-575-33BM and the touchpad is not working.  Device Manager says that the I2C HID Device cannot start.  The details give a Code 10 and "A request for the HID descriptor failed).  I tried installing new touchpad drivers from the Acer website, but Windows 10 won't let me install them, saying I already have the best driver for the device.

 

Help please!

Answers