Aspire 314-31 not recognising mic on my headset

Lisa1234
Lisa1234 Member Posts: 1 New User
edited July 2023 in 2018 Archives
Hi All!
My Aspire 314-31 is not recognising the mic on my headset, even when I select 'headset' or 'mic' when I plug it in (it is outputting sound fine through the headset however). I have tried to select the mic on the playback/recording devices panel, but it is not listed there (only the inbuilt laptop speakers and mic are showing).

I have also updated and installed the latest drivers from the Acer site and also run windows troubleshooting of devices.

Any other thoughts?

Many thanks in advance!

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    can you please post your headset model brand?
    I'm not an Acer employee.
  • RafaelCortes
    RafaelCortes Member Posts: 1 New User
    Hi, I have a similar problem with my Acer Aspire 3 : A315-31 ; initially when I've plugged an input in the 3.5" jack, a pop up window appeared asking me what kind of device I was connecting : Audiphones, Audiphones with mic , or just a mic.  Now , when I'm connecting something my pc automatically detects it as phones , so when I'm connecting an external mic , my pc treats that as phones not as a mic , so when Im recording it uses the internal mic , not the external one. My doubt is how I can reactivate that pop-up window that asks me to choose the external device I'm connecting. 

    Regards