how do i fix my battry (Acer Chromebook 13)

azali
azali Member Posts: 5 New User
edited November 2023 in 2018 Archives
my acer chromebook 13 doesnt charge . when i plug it in the charger it jst shows 21% battery and when i unplug it, it just goes off

Best Answer

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    edited January 2018 Answer ✓
    Hi Azali, 

    To diagnose the issue, reset your Chromebook to its original factory state from the sign-in screen by pressing Shift + Ctrl + Alt + R and clicking Restart.

    Then fully charge the Chromebook and check the issue.

    If the issue persist, please open a CROSH shell, by typing Ctrl Alt t, and then type battery_test. After the test is done, type Exit. Then come back here and tell us what it says about battery health. 


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    edited January 2018 Answer ✓
    Hi Azali, 

    To diagnose the issue, reset your Chromebook to its original factory state from the sign-in screen by pressing Shift + Ctrl + Alt + R and clicking Restart.

    Then fully charge the Chromebook and check the issue.

    If the issue persist, please open a CROSH shell, by typing Ctrl Alt t, and then type battery_test. After the test is done, type Exit. Then come back here and tell us what it says about battery health. 


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • azali
    azali Member Posts: 5 New User
    i dd all u said but it ddnt work out .. im still facing the same probleme.. 
  • azali
    azali Member Posts: 5 New User
    battry health is 78% bt still gt th sam problem.. wht can i do nw

  • azali
    azali Member Posts: 5 New User
    hello, my battry on acer chromebook shows 1% and doesnt charge.. any help?
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    1% and not charging sound more like a bad charger than the normal "doesn't display the right capacity" error that everyone seems to see. Do you have a different charger to test with or a tester to measure the charger output?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • azali
    azali Member Posts: 5 New User
    this is the sam charger i hv been using since day 1 
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Yes, and the symptoms make it sound like the charger has failed.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.