Installing dxwebsetup internal system error

vedhsuthar
vedhsuthar Member Posts: 46 Devotee WiFi Icon
edited November 2023 in 2018 Archives
So I purchased predator helios 300 [India] but in installign mostly all of the games gives error at installing directx part (Tried installing Tribes , Fortnite ,Last Man Standing [All Official]) . So I tried to run pre installed game from my friend then it gives error 0xc000007b . Now on googling stuffs I found many people saying installing DirectX End-User Runtime Web Installer solves the problem , so I downloaded it and tried to install but it also gave error saying "An internal system error occurred.Please refer to DXError.log and DirectX.log in your windows folder to determine problem." which I have no idea what to do. I tried googling ,some said to disable antivirus but my laptop is pretty fresh (nothing installed). All I can play are browser games. Please HELP ME!
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Best Answer

  • vedhsuthar
    vedhsuthar Member Posts: 46 Devotee WiFi Icon
    Answer ✓
    IronFly said:
    Acer doesn't do anything against games, probably there's something corrupted.
    Yeah, resseting pc solved the problem , TY
    ⊂((・▽・))⊃

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    on some models a third party antivirus is installed from factory, check on Apps and Feature if any is listed and uninstall it.
    in the worst case, do a factory reset and let windows re-install from scratch.
    I'm not an Acer employee.
  • vedhsuthar
    vedhsuthar Member Posts: 46 Devotee WiFi Icon
    IronFly said:
    on some models a third party antivirus is installed from factory, check on Apps and Feature if any is listed and uninstall it.
    in the worst case, do a factory reset and let windows re-install from scratch.
    Nope nothing found...
    ⊂((・▽・))⊃
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    tru a factory reset even if it's brand new.
    I'm not an Acer employee.
  • vedhsuthar
    vedhsuthar Member Posts: 46 Devotee WiFi Icon
    IronFly said:
    tru a factory reset even if it's brand new.
    Why would acer do something to their gaming laptops to not run any games?A bit of irony
    ⊂((・▽・))⊃
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Acer doesn't do anything against games, probably there's something corrupted.
    I'm not an Acer employee.
  • vedhsuthar
    vedhsuthar Member Posts: 46 Devotee WiFi Icon
    Answer ✓
    IronFly said:
    Acer doesn't do anything against games, probably there's something corrupted.
    Yeah, resseting pc solved the problem , TY
    ⊂((・▽・))⊃