ACER helois 300 WIFI very bad ping over 1000ms unplayable!!! (please help)

nibbatorian
nibbatorian Member Posts: 27 Troubleshooter
edited November 2023 in 2018 Archives
as the title says the ping is very bad its over 1000 and very unstable unplayable if anyone got a solution please share.
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Answers

  • RanY2J
    RanY2J Member Posts: 599 Seasoned Specialist WiFi Icon

    Ping depends on how far you're from the server, so it is a better inquiry to make with your internet service provider. Also make sure that you're not downloading anything nor streaming. Torrenting is a major cause FYI.


    -RanY2J.

    BElieve in YOUrself.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    @nibbatorian

    I don't have a Helios 300, but have really high ping right now too.  Something's wacky going on with the internet.  Not our computer.


    I'm not an Acer employee.
  • nibbatorian
    nibbatorian Member Posts: 27 Troubleshooter
    guys its the problem with the computer its very bad i have good ping on ethernet cable but super bad spikes on wifi

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    @nibbatorian

    Ok.....

    1. Are you connected to 2.4 Ghz or 5 Ghz on the WiFi?
    2. What Wifi channel are you on?
    3. What's the make/model of your wireless router?
    4. Is there any chance you could take your computer to a friend's house?  And see if you still get the same ping problem?
    I'm not an Acer employee.
  • nibbatorian
    nibbatorian Member Posts: 27 Troubleshooter
    2.4 ghz channel 6 and no i havent tried on friends house i tried multiple settings please send me optimum settings for the wireless card
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited January 2018
    @nibbatorian

    At this point, the best settings for your wireless card are the default settings.  Please don't attempt to alter the settings on your wireless card unless you're an expert.

    What is the make/model of your wireless router?
    Does your wireless router have 5 Ghz?  If so, please connect to 5 Ghz
    You can also try channel 1 or 11
    Make sure you have your wireless router set to "20 Mhz channel width only"
    Use Wifi Analyzer to help give you a general idea of how much interference you have on 2.4 Ghz
    https://www.microsoft.com/en-us/store/p/wifi-analyzer/9nblggh33n0n
    If you need a relatively cheap workaround, you can try using the links below as a 5Ghz Access Point.
    You can use a workaround to solve problems with interference on the 2.4 Ghz band or incompatibility your wireless adapter and wireless router.

    https://www.amazon.com/TP-Link-Archer-AC1200-Reliable-C50/dp/B0168G0KZY/ref=pd_sim_147_9?_encoding=UTF8&pd_rd_i=B0168G0KZY&pd_rd_r=SZNJ0G48ZQZ1N1SB0963&pd_rd_w=gRT0p&pd_rd_wg=dXGC4&psc=1&refRID=SZNJ0G48ZQZ1N1SB0963

    http://www.tp-link.com/us/faq-417.html

    Edit: Make sure you ping the LAN too....ping your wireless router.

    My wireless router has a local IP address of 192.168.1.254
    Your wireless router is probably different....maybe 192.168.1.1 or 192.168.0.1 or 192.168.2.1 etc......








    I'm not an Acer employee.
  • nibbatorian
    nibbatorian Member Posts: 27 Troubleshooter
    pinging to the router is the problem not to the game. and we dont have wifi interferance our signal is only visible one
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    Try pinging a different wireless router at a friend's house or at a neighbors house or at relative's house or at a coffee shop.  This will help you isolate the issue.
    I'm not an Acer employee.
  • nibbatorian
    nibbatorian Member Posts: 27 Troubleshooter
    JordanB said:
    Try pinging a different wireless router at a friend's house or at a neighbors house or at relative's house or at a coffee shop.  This will help you isolate the issue.
    ok thanks man! do you have any recomended router settings if router is the problem
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    Usually the default wireless router settings are the best.   If you're using the wireless router provided to you by your ISP, you can ask them for an updated firmware or ask them for a different model.
    If you're using your own personal wireless router, you can try updating the firmware from the manufacturers website.

    I have neighbors so I make the following changes to be courteous and not hog the wireless frequency.

    2.4 Ghz

    20 Mhz only channel width
    My neighbor uses channel 6, so I use channel 11....but in theory, the "auto" function on the wireless router is supposed to take care of all that stuff.
    That's it.  All of the rest of the settings are default.

    5 Ghz

    I leave everything default on 5 Ghz

    Most of my devices are connected to 5 Ghz though.  I think I have the printer connected to 2.4 Ghz and maybe a tablet.

    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    Let us know the results when you test your computer at a different location.

    You may have to use ipconfig to find gateway to ping.


    I'm not an Acer employee.
  • Skelomorph
    Skelomorph ACE Posts: 463 Pioneer
    edited January 2018
    You could try flushing your DNS by opening Command Prompt and typing 'ipconfig /flushdns.'

    Another option is uninstalling the wireless driver using Device Manager and restarting the laptop, allowing Windows to install a clean driver.

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.
    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss
  • nibbatorian
    nibbatorian Member Posts: 27 Troubleshooter
    guys i also tried different router same issue. it is good then spikes like crazy. idk what is this issue this is so bad will buying adapter fix it?
  • nibbatorian
    nibbatorian Member Posts: 27 Troubleshooter
    JordanB said:
    Let us know the results when you test your computer at a different location.

    You may have to use ipconfig to find gateway to ping.


    i tried a different router same issue :/
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited January 2018
    @nibbatorian

    Ok, now you've got it **possibly** isolated.  Check out Skelomorph post above, go to Device Manager and uninstall/delete your wireless driver and let Windows automatically download the driver it wants.  You'll need to connect to ethernet so Windows can connect to internet and download.



    Edit: I should have asked, do other devices on your network have bad ping when they ping the wireless router?

    You can also try a Network Reset

    https://support.microsoft.com/en-us/help/10741/windows-10-fix-network-connection-issues

    And make sure you're just using Windows Defender for your antivirus/firewall


    I'm not an Acer employee.
  • victorbayas
    victorbayas Member Posts: 13

    Tinkerer
    My D-Link DIR-619L started to giving me high ping on all of my devices so I replaced it with a Tenda N301 and my problem was fixed on all of my devices except on my Helios 300 (Atheros), I did a clean install and everything worked well but when i disconnect it from power the ping go up again.
    After researching i found that setting the wireless adapter to Maximum Performance with battery fixes the issue.


    Now i get the same ping on Wi-Fi and wired (i'm not on the US)  B)

  • nibbatorian
    nibbatorian Member Posts: 27 Troubleshooter
    its still the same thing the ping spikes on regular bases pinging the router

  • nibbatorian
    nibbatorian Member Posts: 27 Troubleshooter
    look at the ping to my router it got alot of spikes! 


  • nibbatorian
    nibbatorian Member Posts: 27 Troubleshooter
    i did network reset and also uninstalled the drivers.... i did basically everything
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited January 2018
    @nibbatorian

    Your ping 192.168.100.1 -t looks perfectly normal.  

    That's just the nature of the beast (WiFi).

    You can use ethernet if it bothers you or you think that's causing you to get beat in your games.  :)  ;)

    Again, your screenshot is perfectly normal on 2.4 Ghz wifi..  Here's mine on a desktop with Intel 7265 on 2.4 Ghz.



    Here's wifi on 5 Ghz......a little better.


    I'm not an Acer employee.

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