Acer Care Center Predator G3-571 bugged

RoarRay
RoarRay Member Posts: 9

Tinkerer

edited November 2023 in 2018 Archives
I am on a Predator G3-571 using Windows 10 Home 64-bit. I have had this laptop since November 6-7th and I found the Acer Care Center very helpful however mine is slightly bugged. Under the My System section it doesn't listed anything for the summary or hardware configuration.  In the check-up section it lists my ssd/hdd, battery health as "Not checked." When I click check now, the program freezes. Under Lan it says "checking" even though I have not clicked it, I am also on Wifi. When I plug in an Ethernet cable it doesn't change. When I click update the program freezes. I tried uninstalling and reinstalling the program. I've tried running it as an admin, trouble shooting, making sure it is update. 2 weeks ago I decided to reformat my laptop and do a clean install to see if it would resolve the issue and it did not. I noticed this bug after the big Windows update that was about 3 weeks ago. How can I resolve this bug?

(I posted this on November 25th in the Windows 10 section but had very limited views and no replies. Sorry for the double post. I am unable to upload screenshots or post links of the screenshots to help show my problem, due to being a new member.)

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    i think you need to wait a new release of Care center...if any.
    I'm not an Acer employee.
  • lisagmc
    lisagmc Member Posts: 2 New User
    I am having the same issue with the Acer Care Center and check up freezing...called support and was told to do remove it from the computer and do this 8 step trouble shoot and it would disable the driver signature.  Once the computer reboots, download the Care center again and it should work.  Well it didn't. I called support back with the previous ticket number and this tech told me to reset it to factory settings.  I just got this computer in April 2017, and the checkup option hasn't worked from day one.  I really dont' think it needs reset to factory.  Anyone have a fix?