helios 300 wifi connection problem

deafult53
deafult53 Member Posts: 2 New User
edited November 2023 in 2018 Archives
I used this awesome laptop for a month and i found out that it cannot connect to our home wifi. Lan works properly and also the hotspot connects and work on this laptop only our home one. The home wifi has no problem with other devices. I tried reinstalling the wireless network adapter and also updated and still not solved. HELP (out LAN is slower than the wifi.......................)

Answers

  • DudeGuy
    DudeGuy Member Posts: 3 New User
    Im having that same exact issue as soon as I get home Im gonna call Acer to see whats going on, unless you figured out a solution?
  • adamo000
    adamo000 Member Posts: 61 Devotee WiFi Icon
    I had similar problem. In every devices that it was in house, wifi adapter discovered network but in my Acer wifi adapter doesn't. I hadn't know what is going on. Everything started to work without any integration with anything. I'm in Windows Insider Preview group so maybe try to update Windows to newest build? 
  • deafult53
    deafult53 Member Posts: 2 New User
    well I updated the window but still the same. I don't think its the window problem. Im kinda afraid to contact the acer support cuz many people mentioned that they're not really that helpful :/ 
  • gmur
    gmur Member Posts: 1 New User
    I have the aspire es15.i can honestly say it's the worst laptop I have used.it has to be switched off and on a couple times before it eventually connects no matter how long since it has been switched on.really getting annoying now.has anyone got any ideas.
  • Aurega
    Aurega Member Posts: 2 New User
    edited January 2018
    You might want to look into the channel being used by your router. Some international routers will use up to channel 13, while most US computers will only support up to channel 11, making it impossible to find the wifi network. I actually had this exact issue myself, and I fixed it by forcing my router to use a lower channel that my laptop recognized.