Helios 300 Windows updates

Hello,
i have some questions concerning the laptop i bought it 4 days ago and i am facing few problems with windows updates as whenever i open the laptop it automatically start downloading latest windows 10 version (1709) so i let it do it but after it was installed my laptop was screwed with laggy screen cortana not working anymore right click on desktop to refresh delays so i wana know if thats common problem with latest windows version and helios 300 or its only me thats first ?? 2nd i decided to go back to the old version 1607 its going well but i experience some cursor freeze sometimes when i open new app and especially when i shutdown my laptop my mouse freeze for 2-3 secs not sure if that's normal?? also i tried to update display drivers it always say its up to date but the version says its 21.20.16.4599 when on acer website its 22.21~ i am so confused how its up to date when there is higher version i am not good with pcs so i really want help i also updated bio from 1.01 to 113 not sure if that might cause of smth !! and please if the problem from windows 10 version 1709 how can i stop automatic update everytime i open my pc thanks in advance

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Vamparics

ok but does those drivers require the latest widnows version or can work with the 1607 ? thanks alot man

ven98

These drivers don't require to have the latest windows version.

Vamparics

i decided to reset my pc i want it brand new so i would like to know first it ask me keep my files or remove everything i choose remove everything 2nd step it ask me just remove my files or remove files and clean everything as i mentioned i want my pc brand new but i dont want to lose my built in windows 10 so if i picked remove files and clean everything am i going to need to install windows 10 manually and drivers manually or it will still automatically install as on my box it says i have i have windows 10 so please tell me which steps to take i wana the pc as it was first time i turn it on thanks alot waiting for answer to take desicion

ven98

There is no need to reset windows to factory settings. You can run windwos in safe mode, which will disable all drivers. This way we can see whether the issue you have is caused by a driver or windows itself(it is no different than refreshed windows).

To enter in safe mode open 'RUN' and in run enter 'msconfig'. Go to boot tab and enable safe boot, by ticking the square(see picture).

Image: https://us.v-cdn.net/6029997/uploads/editor/cm/yxrk89mqibma.png

If the issue occurs in empty windows, then it most likely is a windows bug. There is also a very little possibility that it could be the laptop's fault too.

To exit safe mode, go to the same place and remove the tick from Safe boot.

Vamparics

@ven98 in safe mode i didn't have the problem what does that mean? i would like also to mention that when i am in games this freezing issue is totally disappeared if that might help

ven98

If it doesn't appear in safe mode, then your laptop is fine and windows isn't corrupted. What most likely causes this is an old or outdated driver, or a startup program. Make sure you update graphics, WLAN, sound and all other drivers. The drivers that you need to update can be found here. Download and install all drivers on Acer's page for your device, without the Intel and Nvidia video drivers, as you have already updated them. If you have GeForce experience installed, uninstall it as it may cause the issue.

Vamparics

I uninstalled geforce experience but still same problem but there is smth i figured out is as long as ge force gtx 1060 (inactive) the problem occurs once i open any program that turn it to active the problem disappear not sure if that might help out

ven98

The problem most likely have something to do with nvidia optimus, but if that is the case, this fix should have worked after you applied it.

The easiest way to disable this is using the program 'ShellExView' that be found at: http://www.nirsoft.net/utils/shexview.html
After downloading and launching the program, you will need to find the two items to disable. These both are under the Extension Name 'TheDesktopContextMenu Class' with the description 'igfxDTCM Mod' as shown in the screen shot.
Disable these two items.
Restart your computer.
Give feedback to let us know if this solved the problem.

Screenshot: http://www.tylorhost.me/u/j4

Vamparics

this only fix the right click of desktop but still alot of freezes around when i open an application or press on some icons 2-3 secs freezes and once geforce go active everything goes fine i am so confused and disapointed :S

ven98

You can then go to nvidia control panel -> 3d settings and choose high performance nvidia as preferred graphics processor.

Vamparics

well still it fixed it for 2 mins but its back again man my whole thingy is freezing every single app i open it freeze every icon i press on it freeze what should i do i am so mad is that from my lap ?

ven98

Open command prompt and enter 'sfc /scannow', this will automatically scan and repair any errors. Additionally go to control panel>small/large icons>troubleshooting under system and security click on 'fix problems with windows update'. Run it as an admin.

I have run out of ideas. If that doesn't fix the issue, reset windows to factory settings(windows settings>update and security>recovery>reset this pc>get started). After the pc resets, repeat these steps:

The easiest way to disable this is using the program 'ShellExView' that be found at: http://www.nirsoft.net/utils/shexview.html
After downloading and launching the program, you will need to find the two items to disable. These both are under the Extension Name 'TheDesktopContextMenu Class' with the description 'igfxDTCM Mod' as shown in the screen shot.
Disable these two items.
Restart your computer.
Give feedback to let us know if this solved the problem.

Even if after a refresh, the issue persists, contact your retailer and ask for a replacement or refund the laptop.

Vamparics

ok i will reset it but remove my files or remove files and clean drive? which one i dont want to lose the built-in windows 10 so which one to make it like factoury settings

ven98

'Remove files' will quick-format the drive, 'remove files and clean the drive' will slow-format it, which makes it harder to recover unwanted data. Choose 'remove files' only.

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