Acer ES 15 Will not load windows

Npenno
Npenno Member Posts: 2 New User
edited March 2023 in 2017 Archives
I have an aspire es1-520-545M, when I switch it on I get the normal startup screen, but after that I get nothing apart from the loading circle and my mouse pointer. Nothing else happens, I have only had this laptop less than a year and have not used it extensively. Can anyone help please? 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    you can try to refresh your windows 10 installation keeping your personal files.

    press Alt+F10 keys at boot and follow on-screen instructions.
    I'm not an Acer employee.
  • Npenno
    Npenno Member Posts: 2 New User
    Hi, I've done that and there's an error code 0xc0000225? Any ideas? 
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    First of all try to check if ALT+F10 at boot take you to windows 8.x-10 recovery and you can reach command prompt from there:
    troubleshoot-advanced options- command prompt (if this works, go to point 4, if not point 1)
    1. create a vanilla Windows 8.1 or 10 installation media from this link:
    2. Once you boot using the Windows installation disc, on the Windows 8.x-10 installation window, click on Repair your computer.
    3. Click on Troubleshoot and in the Advanced options. First thing you may try is the Automatic Repair.
    4. If that does not help, then select Command Prompt. Enter the following four commands into the prompt.
    bootrec /fixmbr
    bootrec /fixboot
    bootrec /scanos
    bootrec /rebuildbcd
    Once the command completes, restart the computer.
    I'm not an Acer employee.