ven98 said:

If you update to windows fall creators, it is not very likely that you will have compatibility issues with drivers like graphics, sound drivers as you can download them from the official websites. I would also create a recovery drive of the current OS, so if in case something becomes incompatible to just pre-install the earlier version of the windows.

JackE said:

>>>I don't think it's unreasonable for the manufacturer to explain why they are not prepared to continue support>>>

>>>>The machine is performing OK,>>>>

The link you referred to above only suggests that your particular model hasn't been tested yet and device drivers haven't been updated. As long as the machine is running OK, updated drivers may in fact not be needed. Jack E/NJ

The web site does indeed state "If your product model is not listed in the table below, Acer has not tested the device and the drivers have not been updated for that model."

When I then asked support for some more information, on the basis that this machine was supported for earlier releases of Win 10, I got this "As this unit is not listed on our website for the update, please do not perform the update as it may lead to a hardware damage or compatibility issues because this unit might not be eligible to run the Windows update due to the low system requirements."

That's pretty fundamental, and not exactly informative, so when I asked for some clarification, given that the Creators update in April WAS supported, I got this "You can upgrade to windows 10 at your own discreet. Acer cannot guarantee full compatibility with all aspects of the PC. Again, Acer is not preventing users from taking advantage of the upgrade offer with Windows 10; It's possible that you may run into trouble with specific components of your PC not working well, or at all, with Windows 10.

If there are any driver related issue, Acer will not be able to provide the drivers".

Bluntly. the rep who wrote that doesn't have a clue, didn't read the earlier posts and didn't address the issue I raised, but what's new. I have written again, specifically asking what is in the Fall update that has meant this machine is not being supported, but so far, (no surprise there) I have not received a reply.

For me, the situation is very simple. Acer will not stand over the Fall Creators update for my machine, and if anything fails, I am on my own, there will be no ongoing support. The fact that I in theory should not have allowed the machine to auto update earlier this month means that were I to revert back to the previous version, I will before too long be using an out of date and unsupported version of Windows 10, which is a fundamental security risk that is not recommended by the banks, and security advisors.

The retail supplier has asked within 1 working day for a written report to confirm the situation, and are saying that the likely remedy if the report I get confirms the scenario will be to give a pro rata refund on presentation of the report and proof of purchase, and that response has been provided in a very quick time, which suggests that they are well aware of these issues with Acer.

I will be asking Microsoft for more specific details of changes that have been made that resulted in this change from Acer, as I can see no good reason for effectively writing this machine off, there are no "major item" issues that are apparent, the CPU is an acceptable performance for Win 10, there have been recent updates to the video chip drivers, there is enough RAM to operate Windows 10, and the HDD has more than enough capacity to cope with the requirements, so the only potential issue that I can see is that there is a hardware device or related issue in the machine that they are unwilling or unable to update the drivers for. If that is the case, then it is not unreasonable to be told why, given that the machine is not that old, and within a "reasonable use" time scale.

I've been involved with computers for close on 50 years, and worked with assembling, configuring, supporting and supplying PC's for the last 25 years, so at this stage, I do know what I'm talking about, my problem seems to be getting this issue escalated to the correct (higher) level within Acer's technical support, were I able to do so, I suspect I would get a meaningful and understandable answer very quickly.

As to if I will be able to get that meaningful answer before I decide(or am forced) to move to a different machine, probably from another manufacturer, that's a different matter. Pity really, the Acer hardware is actually quite good, and reliable, I've used them myself for a number of years now, and sold several to customers who have not had many issues with them, so this issue coming somewhat out of the blue has caused significant upset, as it's not only causing me pain, it's also put several upgrades that were being discussed on hold until I can get a reasonable response from Acer about their future intentions and direction, it's not appropriate to supply machines to users that are possibly going to fall off support in less than 3 years. That might be acceptable for a low end device, it's not for the sorts of devices I've been supplying, which are being used for business and travel pretty much every week.