How to fix SYSTEM_SERVICE_EXCEPTION intelppm.sys BSOD crashes on Acer Aspire VX 5-591G?

lpsayson
lpsayson Member Posts: 2 New User
edited March 2023 in 2017 Archives
I've only had this laptop for under half a year, but it's already starting to have problems:
  1. Occasionally, when the charger is unplugged, a Blue Screen error occurs. Stop code in this case is KMODE_EXCEPTION_NOT_HANDLED and What failed: intelppm.sys. Cannot reliably replicate by unplugging.
  2. When the laptop is on battery power, it can randomly power off without shutting down.
  3. When playing certain games, the BSOD SYSTEM_SERVICE_EXCEPTION, intelppm.sys occurs after an amount of time. It does not happen for all games however.
OS Name Microsoft Windows 10 Home
Version 10.0.14393 Build 14393
BIOS Version/Date Insyde Corp. V1.06, 07/07/2017
SMBIOS Version 3.0

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Intel CPU driver issue.

    you can try to uninstall the Processor driver on Device manager or (way better) do a windows factory reset.
    I'm not an Acer employee.
  • lpsayson
    lpsayson Member Posts: 2 New User
    IronFly said:
    Intel CPU driver issue.

    you can try to uninstall the Processor driver on Device manager or (way better) do a windows factory reset.
    Thanks for the input! I forgot to mention that the laptop just had a fresh install of windows. Can the CPU drivers still be an issue then?
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    No, i don't think so.
    Better call Acer support service, since you are still under warranty.
    I'm not an Acer employee.