[Helios 300] Predator Sense won't launch after windows update

Tucco
Tucco Member Posts: 3 New User
edited November 2023 in 2019 Archives
Hi guys,

Title says it all,
Just had to install updates from Windows, it restarts the computer and so on, now i can't launch Predator Sense
What should i do ?
Thanks
«1

Answers

  • Acrid
    Acrid Member Posts: 22 Troubleshooter
    I also have this problem. Today I tried to open Predator Sense and it shows the logo like it is going to open up, but nothing appears. I go into task manager and it shows the app is running and IDK how to fix it... I tried re-installing many times and restarting. Nothing works....
  • Tucco
    Tucco Member Posts: 3 New User
    Hi,
    What's the full model name of your laptop? Check whether this thread help you:https://community.acer.com/en/discussion/513941/acer-predator-helios-300-predator-sense-not-working

    Hi my laptop version is PREDATOR PH317-51
    I noticed the thread you gave me before posting my thread but i don't know what's all about with my problem

  • Hi,
    Could you please wait for response from someone else who is familiar with your model.
  • I had similar issues. Simply right-click the shortcut on your desktop and run the Compatibility Troubleshooter. I don't think there is anything else that can be done right now until Acer updates the app.

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.

    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss
  • Tucco
    Tucco Member Posts: 3 New User
    I had similar issues. Simply right-click the shortcut on your desktop and run the Compatibility Troubleshooter. I don't think there is anything else that can be done right now until Acer updates the app.

    Skelo
    Thanks for the answer,

    It now works, but with Win 8
    Anyway hope Acer will fix this



  • Acrid
    Acrid Member Posts: 22 Troubleshooter
    My laptop is the Predator G3-571... I hate how I can't control my fans now...
  • Acrid said:
    My laptop is the Predator G3-571... I hate how I can't control my fans now...
    Did you try running the Compatibility Troubleshooter? It should make it work until Acer updates it.

    skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.

    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss
  • Acrid
    Acrid Member Posts: 22 Troubleshooter
    Yes, I tried the compatibility troubleshooter. I have tried everything I can think of and Predator sense doesn't show up. When I first go to launch it, the logo shows up and flashes like it is about to launch, but it just disappears and I can even see the application running 4 different processes in task manager. I have no idea what to do.
  • Try:

    1. End the tasks for PredatorSense in task manager. 
    2. Uninstall PredatorSense. 
    3. Restart laptop 
    4. Reinstall latest PredatorSense from Acer. 
    5. If it won't start, end task in
    Task manager and start it using compatibility troubleshooter. 

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.

    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss
  • Cmdrsheprd348
    Cmdrsheprd348 Member Posts: 4 New User
    I have the G3-571 also and uninstalling restarting and installing latest version doesn't work and running compatibility troubleshooter doesn't do anything as well no matter what version of Windows I try, but when I click the icon nothing happens at all.
  • Cmdrsheprd348
    Cmdrsheprd348 Member Posts: 4 New User
    I did notice that it was somewhat working before i updated my Intel integrated graphics driver, predator sense just wasn't reading my nvidia GTX 1060 at all but after I installed the updated integrated graphics driver it wouldn't launch at all, it wouldn't do anything when I clicked the icon after the updated drivers, if that helps at all. 
  • If you want to do this, try uninstall the Intel Graphics Driver and NVIDIA driver from Device Manager and restart. Windows will install default drives, then install the drivers from the Acer Website and reinstall Predator Sense.

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.

    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss
  • rafaeltorres_99
    rafaeltorres_99 Member Posts: 16 Troubleshooter
    hello! i have the same problem! i cant reinstall de predator sense after reinstalling windows.. any solution?

  • TheTrueMalkavian
    TheTrueMalkavian Member Posts: 4 New User
    The only solution I have found is to install the first version of predator sense that I found in the thread tucco provided.  It's an okay fix to be able to put your fans on max for when you are gaming and to see your temp.  I feel like acer should have fixed this by now.  I also feel like acer has turned it's head to this problem and is more focused on other things.  They really should put out a new update to predator sense so that people who have different versions of windows can install the newest patch as well as a new button for undervolting which seems to be the hottest thing for this model.  But what do I know, I'm just a customer who is slowly loosing faith in acer and thinking asus might be better.
  • iZASK
    iZASK Member Posts: 4 New User
    Hi guys I would like to know if someone have already solve this issue, predator sense had been working well until the last windows 10 update, I tried almost evrething except to update the BIOS, I´m thinking it could work fine, so please your comments, I´m on GX-792-700T PREDATOR lap top, this is my stuff:

    Nombre del SO Microsoft Windows 10 Home Single Language
    Versión 10.0.17134 compilación 17134
    Descripción adicional del SO No disponible
    Fabricante del SO Microsoft Corporation
    Nombre del sistema IZASK-PREDATOR
    Fabricante del sistema Acer
    Modelo del sistema Predator GX-792
    Tipo de sistema PC basado en x64
    SKU del sistema 0000000000000000
    Procesador Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2801 Mhz, 4 procesadores principales, 8 procesadores lógicos
    Versión y fecha de BIOS Insyde V1.05, 19/06/2017
    Versión de SMBIOS 3.0
    Versión de controladora integrada 1.00
    Modo de BIOS UEFI
    Fabricante de la placa base KBL
    Modelo de placa base No disponible
    Nombre de la placa base Placa base
    Rol de plataforma Móvil
    Estado de arranque seguro Activada
    Configuración de PCR7 Se necesita elevación de privilegios para ver
    Directorio de Windows C:\WINDOWS
    Directorio del sistema C:\WINDOWS\system32
    Dispositivo de arranque \Device\HarddiskVolume1
    Configuración regional España
    Capa de abstracción de hardware Versión = "10.0.17134.1"
    Nombre de usuario IZASK-PREDATOR\izask
    Zona horaria Hora de verano central (México)
    Memoria física instalada (RAM) 16.0 GB
    Memoria física total 15.9 GB
    Memoria física disponible 12.8 GB
    Memoria virtual total 18.6 GB
    Memoria virtual disponible 14.2 GB
    Espacio de archivo de paginación 2.63 GB
    Archivo de paginación C:\pagefile.sys
    Protección de DMA de kernel Desactivada
    Seguridad basada en la virtualización Ejecutándose
    Propiedades de seguridad necesarias para la seguridad basada en la virtualización
    Propiedades de seguridad disponibles para la seguridad basada en la virtualización Compatibilidad con la virtualización base, Arranque seguro, Protección de DMA, Control de la ejecución basada en el modo
    Servicios configurados para la seguridad basada en la virtualización Hipervisor exige la integridad de código
    Servicios en ejecución para la seguridad basada en la virtualización Hipervisor exige la integridad de código
    Compatibilidad con cifrado de dispositivo Se necesita elevación de privilegios para ver
    Se detectó un hipervisor. No se mostrarán las características necesarias para Hyper-V.

  • You can try using IOBIT uninstaller to remove *both* Predator Sense applications losted there, then use CCleaner to scan and clean unused registries then reboot and reinstall.
    - Hotel Hero
  • adarshk2u
    adarshk2u Member Posts: 2 New User
    Just try cleaning up ur c drive 
    Due to space issues predator sense won't launch and only blinks on screen after cleaning c drive it will open easily
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
     said:
    Just try cleaning up ur c drive 
    Due to space issues predator sense won't launch and only blinks on screen after cleaning c drive it will open easily
    adarshk2u if the issue its not enough space you have to either upgrade your drive or uninstall software/games to have plenty of space the OS system drive should always have at least 10/20gb free at all times to avoid issues or the OS wont work properly 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Zeroel
    Zeroel Member Posts: 50 Devotee WiFi Icon
    I'm still having the problem. I press the predator sense icon, the logo flashes but it does not open the app. I have tried reinstalling, cleaning the registry, updating my windows and all :cold_sweat:
    really desperate here because I noticed my fans weren't kicking up even when I'm gaming. I've resulted to putting a fan straight up my laptop's base to help with airflow