XB271HU- Having issues with vertical lines appearing on the screen

petey193
petey193 Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hello everyone! I recieved my xb271hu monitor about 4 weeks ago and as soon as I powered it on I saw vertical lines on the screen that were only on certain colors (tended to be on images with solid colors, most appeared on grey and black images and moved with the image, most noticeably in the Rainbow Six Siege menu screen on the moving backgrounds). I know that they are not dead or stuck pixels, because they work perfectly on other colors. The lines tend to be green, red, or blue (and some shades of darker blue/black) and were only about 1 pixel wide. I already RMA'd it and told them my problem, but they said that they detected no problems after testing and shipped it back to me. I recieved it yesterday and still notice the same problem. I don't think its a problem with my GPU not being good enough because I have a relatively new (not even a year old) 980 ti superclocked with acx 2.0. I am currently using a gold plated displayport cable that I got off of amazon, and switching it with the cable that came with it has done nothing. I have also tried disabling g-sync and that also has no effect. My problem is very similar if not the same as the one in this thread http://community.acer.com/t5/Predator-Monitors/X34-monitor-are-these-vertical-lines-normal-or-should-I-get-RMA/m-p/400381/highlight/true#M783. I should have pictures of my monitor up later today. Thank you all so much for your help!

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    I've moved this over to our Predator monitor section.

     

    I'm interested in the pictures, I've had a XB271HU a couple of weeks ago and I haven't noticed any issue with colors. Obviously a 980ti is plenty of video card.

     

    Cory

  • GeorgeBowerman
    GeorgeBowerman Member Posts: 1 New User
    Hi there, i've recently returned and bought another one of these monitors and have noticed this exact issue. Could someone link me onto a thread related to this issue? Probably aren't any fixes and will send back but would like to know just in case
  • PieterB
    PieterB Member Posts: 1 New User
    Hi there, I have a XB271HK bought in November 2016. Last week the horizontal lines appeared on my screen. My lines are always gray. Sometimes it is gone for an hour, but then they appear back. The right of the screen has more/clearer lines then on the left.
    I just send a request of RMA to Acer. However, when I read your comment, @petey193, I have not high hopes anymore.