Aspire E5-553G-F1J2 Hardware reserved memory

temp_regis
temp_regis Member Posts: 4 New User
edited March 2023 in 2017 Archives

my laptop is Acer Aspire E5-553G-F1J2

why is the memory usable up to 3.88 GB instead of 7.5GB

and Hardware reserved is 4.1GB ?

AMD Radeon R7 memory is 80MB instead of 512MB?

 

please help, how to fix it.

 

System.jpgTaskManager.jpgr7_memory.jpg

 

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,456 Trailblazer

    Hi,

    I think it's about the memory speed, your motherboard's supported DIMM speed is 2133MHz and your installed memory speed shown as 1200MHz. Could you please provide the details of your memory modules(memory and SPD tabs), you can get them using CPU-z.

    https://www.cpuid.com/softwares/cpu-z.html

    Capture.JPGCapture1.JPG

    EDIT: Try this and let us know the result, go to start and type "msconfig", go to Boot tab, click Advanced options, untick "Maximum memory", click Aply and reboot and see whether it fixes the problem.

    Capture3.JPG

     

  • temp_regis
    temp_regis Member Posts: 4 New User

    thank you very much for your reply

     

    this is my memory details

     

    memory.jpgspd_slot1.jpgspd_slot2.jpggraphics.jpg

     

    For BOOT Advanced Options, In first time it's already uncheck Maximum memory

    but I tested out both of check and restart then unchek and restart again. It's nothing changed.  Smiley Frustrated

     

    BOOT.JPGBOOT1.JPG

     

  • brummyfan2
    brummyfan2 ACE Posts: 28,456 Trailblazer

    Hi,

    One of the modules is not recognised by your OS, look at the speed shown in Task manager for RAM, it shows 1200MHz, compare that with mine which shows 2133MHz.

    Could you please take out the modules one by one clean the contacts with soft cloth, insert them one by one and see, how they report.

    Capture.JPG

  • temp_regis
    temp_regis Member Posts: 4 New User
    I take out the memory clean the contracts and insert then by swap position of them
    now memory usable back to 7.46 GB

    Thank you very much =)
  • brummyfan2
    brummyfan2 ACE Posts: 28,456 Trailblazer
    edited October 2017
    I take out the memory clean the contracts and insert then by swap position of them
    now memory usable back to 7.46 GB

    Thank you very much =)

    Hi,
    You are welcome :)  could you please mark the thread solved ( click Accepted answer), Thanks.