Netbook crashes

vegaspat
vegaspat Member Posts: 3 New User

I tried to get email help on this with no luck. They want me to keep reading links that have nothing to do with my question.

 

My NEW netbook, Acer Aspire 725 keeps crashing when using Firefox.  Before I contacted Acer I Googled the issue and Mozilla community states that it is something to do with the AMD Radeon HD. I believe I have the 7290. (Not sure) I'm not even sure if that has to do with the display or processor? Sorry to be so dumb.

The response I got from Acer was ridiculous. They just wanted to me read different links.  Even had a hard time registering my PC. If I call I can't understand them.

 

First of all, is this the video display? Could there be a fix for this?

 

I would appreciate any help anyone could offer.

 

Thanks.

 

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    You state that your netbook, AO725, "keeps crashing when using Firefox."

    We are unable to support third party hardware and software.

     

    Does the system crash on the same sites using Internet Explorer?

  • valvola
    valvola Member Posts: 5 New User
    It crashes even with Chrome, Opera and IE. No matter the site. It's a random thing that happens surfing the web. Do you want a minidump?
  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    If you have it, you're welcome to attach it.

     

    Have you attempted to restore the system to factory defaults?

     

This discussion has been closed.