Aceer G9-793-75Dl Raid to Sata need tool

Jorgen22
Jorgen22 Member Posts: 11 New User
edited November 2023 in 2018 Archives

Hi

I cannot download the Raid tool .The Link isn t working .Ive tried it several times.

I need to destroy the Raid arrange because my 1TB Hdd dont shows capacity and i cant use it as a Hdd.

if thats the sense of a raid i dont want it.I cant see any Performance .

 

Please someone can send me the tool?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    I'm not an Acer employee.
  • Jorgen22
    Jorgen22 Member Posts: 11 New User

    Hello i have tried another Browser and it worked.

     

    But now i get the Message in COnsole:iNTEL RST CLI version 14.8 cannot be used with version 13.2 of the driver.

     

    Ive tried earlier Versions of RST and tried 5 different versions but always is coming this Message in the Console.What i have to do?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    https://downloadcenter.intel.com/download/24310/Intel-Rapid-Storage-Technology-Intel-RST-Command-Lin...

    download CLI 13.2

    unzip the downloaded file

    unzip x64.zip

    and copy/overwrite rstcli64.exe to the RAID tool, then try again.

    I'm not an Acer employee.
  • Jorgen22
    Jorgen22 Member Posts: 11 New User

    i have tried exact the steps you have recommend but the message comes again in the Console.whT Cn be the problem? do i  have to download a specific version of rapid storage?

  • Jorgen22
    Jorgen22 Member Posts: 11 New User

    I have tried again in Console and following message come:

     

    INVALID_DEVICE: Request not Formatted correctly,device does not exist.

    Volume by that Name does not exist!! Name: Volume_0000

     

    0

    Done!

    Drücken sie eine beliebige Taste zum beenden!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Can you please take a screenshot of iRST with the RAID?
    I'm not an Acer employee.
  • Jorgen22
    Jorgen22 Member Posts: 11 New User

    Screenshot IRSTScreenshot IRST

  • Jorgen22
    Jorgen22 Member Posts: 11 New User
  • Jorgen22
    Jorgen22 Member Posts: 11 New User

    Please help me I am very disappointed  i cannot solve the problem 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    right click the delete.bat file and choose Edit

     

    delete this string

    rstcli64.exe --manage --delete Volume_0000

     

    copy this:

    rstcli64.exe --manage --delete SATA_Array_0000

     

    save and then run delete.bat

    I'm not an Acer employee.
  • Jorgen22
    Jorgen22 Member Posts: 11 New User

    The Message Done ! came but nothing happened

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    so in iRST you still have the RAID?

     

    have you replaced the string in the same order?

     

    @echo off
    rstcli64.exe --manage --delete OEMRAID0

    rstcli64.exe --manage --delete SATA_Array_0000
    echo Done!
    pause
    exit

     

    on iRST are you able to change the Array name to OEMRAID0 ?

    I'm not an Acer employee.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    are you following these steps too?

     

    Now click on the Windows logo at the bottom left of your screen
    Click on the Power icon
    Press Shift key and click on "Restart"
    On the next screen click on "Troubleshooting"
    On the next screen click on "Advanced settings"
    On the next screen click on "Command Prompt"
    Select your account and type your password (if any)
     
    At Command prompt 
    type C:
    type CD Raid_tool
    type delete

    I'm not an Acer employee.
  • Jorgen22
    Jorgen22 Member Posts: 11 New User
    I think nothing will solve it because Acer has Locked Bios.
    Ony Option is Raid and i neesd to contact Warranty service . Maybe the Toshiba 1TB is defective.
    I have bought my G9 declared with 1000GB HDd and i want to use it.
    When i can t use it or only 250GB Total it has wrong Acer setting.

    Please i sont want be a beta tester i have no Time wasting all my time .I want to contact my Warranty Service its not Possibke to do anything :/.

    thanks to Ironfly help
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    You can broke RAID with the tool easily but i think you need to edit the array name to a shorter one, BIOS locked or not, doesn't matter.
    I remeber another user with a similar issue until he shorted the array name.
    I'm not an Acer employee.
  • Jorgen22
    Jorgen22 Member Posts: 11 New User
    Finally i have broken the Raid Volime in Legacy Mode calling IRST.
    Its a secret Key combo .
    The IRST is Stored there and can be called .
    Now i have sata.
    But please Acer we need a Bios Update with Sata Ahci Mode .
    I have wasted 3 days for this Issue.
  • Jorgen22
    Jorgen22 Member Posts: 11 New User

    Call RST Tool at Startup at Command Prompt .Before starting Windows.in the IRST Menu you can break the Raid Array thats all.

    No need any aditionalTools or deleting software.

     

    No need tutorials "

     

    Please Acer Update Bios for SATA AHCI MODE !

     

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    that's not a secret combo key...by the way good catch but this  was tried before and not all users were able to do it.

    I'm not an Acer employee.
  • Galgator
    Galgator Member Posts: 2 New User
    Jorgen22 said:
    Finally i have broken the Raid Volime in Legacy Mode calling IRST.
    Its a secret Key combo .
    The IRST is Stored there and can be called .
    Now i have sata.
    But please Acer we need a Bios Update with Sata Ahci Mode .
    I have wasted 3 days for this Issue.
    I tried the Raid Tool but it did not work because of conflict versions between the driver and the CLI. WHAT IS THE SECRET COMBO KEY ?? I tried CTRL-I on boot but that did not either. Thank you.
  • NZKiwi
    NZKiwi Member Posts: 1 New User
    Galgator said:
    Jorgen22 said:
    Finally i have broken the Raid Volime in Legacy Mode calling IRST.
    Its a secret Key combo .
    The IRST is Stored there and can be called .
    Now i have sata.
    But please Acer we need a Bios Update with Sata Ahci Mode .
    I have wasted 3 days for this Issue.
    I tried the Raid Tool but it did not work because of conflict versions between the driver and the CLI. WHAT IS THE SECRET COMBO KEY ?? I tried CTRL-I on boot but that did not either. Thank you.

    I'd also like to know what the 'secret combo key' is.  Like Galgator I'm trapped with a version conflict (RST 15.9/RSTCLI 15.2) and am willing to try pretty much anything at this point to get the use of my drive back (I'm not even worried about the data on it).