Acer Aspire all in one Z5600 black screen

Phoebe14
Phoebe14 Member Posts: 3 New User
edited March 2023 in 2017 Archives

Help please we did a restore to factory settings on our aspire and now when the power light is pressed on the power light doesn't go blue but seems to power up the motor as you can hear it burring, but nothing else happens and we have a completely black screen.  Any fixes would be grately appreciated.  Thanks

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    which windows OS version was installed?

    I'm not an Acer employee.
  • Phoebe14
    Phoebe14 Member Posts: 3 New User

    Windows 8 originally on back on monitor

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    one think to try is to take off the HDD and check if it's able to boot, not an easy task, since you need to completly open the back of your PC.

     

    blue light no appearing is not a good sign.

    I'm not an Acer employee.
  • Phoebe14
    Phoebe14 Member Posts: 3 New User

    Thanks for your reply we will have a look later it's a real shame as we have hardly used this since new, only wanted to restore to factory settings as given it to my son for his course work!