optimizing apps

emmylou
emmylou Member Posts: 1 New User
edited March 2023 in 2017 Archives

my acer z630 turns off and keep on optiming apps even if i did not ask for it.  i haven't use my phone since yesterday since it often turns off. i need a reply asap please.  thanks

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try a factory reset, backup your personal data first:

    settings/backup & reset - factory data reset

    I'm not an Acer employee.
  • aldrin_mrzn
    aldrin_mrzn Member Posts: 1 New User

    We have the same problem. I tried flashing stock ROM/ Factory Reset and etc. but still doesnt work. It turns off immediately after turning on and works well when connected to a charger.

    For Now I think the battery is damage...

     

     

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    yes, probably the battery controller has some issues.

    I'm not an Acer employee.