Switch Alpha 12 - Possible keyboard connection damage

My computer's not even a month in my hands yet, having been shipped overseas to me from the US (I live in the Caribbean). The machine itself still works fine, but from the time I got it I noticed that the keyboard would occasionally disconnect, requiring that I sometimes physically separate the keyboard and re-attach it, only for it to immediately happen again. Eventually I realize it was the angle of the board; when it's laid flat, it has no issues, but when it's in the angled position, it won't register unless something's touching the base exactly where the contacts lie.

I've tried:

• Cleaning both contact points. No effect.
• Installing the keyboard driver fix that Acer released. No effect.
• Restarting. No effect.
• Adjusting the keyboard position. This is the only consistent fix I've found, and actually seems to be affected by the cable inside. As in, I can press on the cable rather than the base of the contact point and acheive a connection, but it usually requires several attempts to get the connection to remain stable, and I end up having to lay the kayboard flat to maintain it.

So it looks like the issue isn't in the contacts themselves, but the cable connecting the keyboard base to the contacts. As I've said, I don't live in the US, so taking advantage of the warranty might be difficult, especially as I'm a university student that needs this machine to get the majority of my work done on campus (This was a replacement for my defunct HP laptop). I'd really appreciate any suggestions that might let me resolve the issue myself, or barring that, any information regarding replacement keyboards being sold by Acer (I haven't been able to find anything about this option on the internet).

Thanks in advance for any assistance.