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Aspire E15 E5-571G-78WQ Ram and Hdd upgrade

hello Iam facing problems with my laptop where my laptop doesn't start properly at times ,is there a way to figure out what problem has been caused, i was told by my college system admin that something might have happened to RAM, so can some one help me with this issue.

Thank You

Model:Aspire E15 E5-571G-78WQ

 

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