Losing sound on headphones while playing games?

stubradley1
stubradley1 Member Posts: 4 New User

As above sound plays sometimes for a few seconds then goes off only way to fix is unplug and plug back in headphones??

The laptop is only a few weeks old.

No problems listening to films or programs on netflix e.t.c. only on games.

Works as it should through the external speakers.

 

Any help would be appreciated Smiley Happy

Answers

  • freeza
    freeza Member Posts: 1,316 Skilled Practitioner WiFi Icon

    Good day

     

    Which model machine ae you using? Does this only happen on a certain game or all games?

     

    Regards,

    Freeza

  • stubradley1
    stubradley1 Member Posts: 4 New User

    Have tried 3 different games now assassins creed 3 skyrim elder scrolls and assassins creed 2 all games do this.

    Laptop is M3-581TG-32364G52Mnkk

     

  • freeza
    freeza Member Posts: 1,316 Skilled Practitioner WiFi Icon

    Thank you

     

    1. Update your bios to the latest bios update.

    2. Install the latest audio driver from the audio card vendors website.

     

    Regards,

    Freeza

  • stubradley1
    stubradley1 Member Posts: 4 New User

    Ok updated bios and sound card driver still the same Smiley Sad

    Works for anything between 3-30 seconds then goes again???

  • freeza
    freeza Member Posts: 1,316 Skilled Practitioner WiFi Icon

    Good day

     

    Ok. The last resort is to backup and reload the operating system to factory default to eliminate anysoftware issues. Once you reload the machine to factory default, before installing in other additional software, install the games and test. If the fault is still there, then you need to take the machine to Acer for warranty repair on hardware or exchange if the unit is still within the exchange period.

     

    Regards,

    Freeza

  • GeorgeJ
    GeorgeJ Member Posts: 23 New User

    Hi Stubradley1,

     

    have you resolved this problem ?

     

    I encountered same when watching iPlayer. Pressing Fn F8 repeatedly, switching between Mute and Sound, breifly brings back sound to my 3.5mm headphones.

     

    I have just tried updating BIOS to no effect. 

     

    George

     

  • Kotarac
    Kotarac Member Posts: 1 New User

    I have:

    Acer Aspire Timeline Ultra M3-581TG as you, and the same problem.

     

    In my service they tell me it is termal problem with all models in this serial. And they can't help me.

    I ask service at this site too about this and still nothing... I try everything... Update bios, uninstall and install latest audio drivers... I try few different drivers, few headphones, clean install win7...

    There is the same problem everytime... When procesor is at hard work audio turn off after few sec... If I play music or watching movies it last our or two... With games work 10 sec...

    It isn't cheap laptop! It must work better, you don't think so ?

  • GeorgeJ
    GeorgeJ Member Posts: 23 New User

    Hi Kotarac,

     

    if there is no known solution to this known problem then I might return the laptop as not fit for purpose.

     

    Before I do, lets hear what Acer have got to say about this issue ?

     

    George

     

     

  • broony2006
    broony2006 Member Posts: 1 New User

    Hi

     

    I have the same problem with my M3 ultra.

    I have returned my laptop for repair to acer as the supplyer would not refund !

    Any way, now they returned the laptop to me and the problem is still there !!!!

    Also i dont know what they tried to fix but since recieving it back from Acer the WiFi does not work properly,  I have to be within 5 feet of the wireless router to even get 1 bar on my signal.

    So i have contacted the supplyer again who who can only advise that i sed it back to Acer again !!

  • vengsea
    vengsea Member Posts: 5 New User

     

     ACER! Smiley Mad I got the same problem too! Try everything reset all system,install new windows,update bios driver! Waste my time almost a week try to find solution to this but still the same!
    Before this problem happenned I got an error that system not auto shutdown bring to service center they took 3 months to fix AFTER fix I got this ERROR can't even played music just plugged 1-5s sound headphone jack mute now I can't bring back becos my warrenty expire,it just expire last month Smiley Mad

    I HATE ACER NOW! LOW quality produce+BAD service! I WILL NEVER BOUGHT ACER PRODUCE AGAIN EVER EVEN MY FAMILY!

    So frustrated! This my fifth HARDWARE error on this produce X(
    Any comment? I know how your feel and your pain!

     

  • vengsea
    vengsea Member Posts: 5 New User

    I paid a lot of money to bought it for entertainment but instead all I get is pain everytime! And the service center act like my boss when I go to meet them! I hope you all get your problem fixed! And choose what you think is best! Sorry for my harsh words.

  • GeorgeJ
    GeorgeJ Member Posts: 23 New User

    Hi All,

     

    I had same problem on my M5. Whilst replacing a faulty SSD they hardwared some fix to the motherboard. Didn't fix it only reduced the sound volumn and quality.

     

    George

  • wickdsickk
    wickdsickk Member Posts: 1 New User

    i got this very same problem with the same model as the first poster, what am i to do its completely useless for FL studio ?!

This discussion has been closed.