4K Display Failing?

rungizmo
rungizmo Member Posts: 7

Tinkerer
edited March 2023 in 2017 Archives

Predator 17X Laptop (GX-792). Should I send this back to ACER for repair or is there a quicker fix? The laptop is only 2 months old and this is what I see during every black screen.20170629_101703.jpg20170629_101708.jpg

Best Answer

  • rungizmo
    rungizmo Member Posts: 7

    Tinkerer
    Answer ✓
    They had to replace screen. En route back to me, due back by Wednesday.
    Bummed with having to pay to ship (I did 2 day)
    Happy with turn around time. (Not counting the slow return shipping)

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    send it to service.

    I'm not an Acer employee.
  • rungizmo
    rungizmo Member Posts: 7

    Tinkerer

    Dang! I was really hoping that wasn't the only fix. I use this EVERY day for work. It took me days to set up all the VPNs for managing all the sites and getting all the software I needed installed.

  • beststevie
    beststevie ACE Posts: 506 Pioneer

    is this the blank screen while booting?

     

    Can you reproduce this by for e.g. taking an totally back picture in the background at Fullscreen?

  • rungizmo
    rungizmo Member Posts: 7

    Tinkerer

    It is always there just prominent during darker screens. Every loading screen, during dark scenes in movies, everytime I'm using command line for work.

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder

    There is nothing wrong with you screen. It is just that the LED light of the logo at the back is not isolated good enough(you are not the only one with this issue). There is no way you can fix it, so you should send it to repairs if you still haven't done so yet.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder

    To confirm this, unplug the charger from the laptop, so the LEDs of the logo and keyboard go off, open some dark theme on your screen and you will see it is not there.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • rungizmo
    rungizmo Member Posts: 7

    Tinkerer

    Even with all backlights off it is still there. 

     

    New development: My CPU frequency is not recognized by Predator Sense anymore it shows "----"

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder

    Send it for repairs, don't wait. The sooner you send it, the sooner it will get fixed and you don't have to get annoyed with it every time you are using the laptop.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • rungizmo
    rungizmo Member Posts: 7

    Tinkerer
    Answer ✓
    They had to replace screen. En route back to me, due back by Wednesday.
    Bummed with having to pay to ship (I did 2 day)
    Happy with turn around time. (Not counting the slow return shipping)

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