Acer aspire E 15, E5-573G-58QZ cant enter recovery settings

Dante00
Dante00 Member Posts: 19 New User
edited March 2023 in 2017 Archives

hi guys,

my laptop was working fine but i re-started it keeping blue screen and shows an error "windows/system32/hal.Dll" is missing or corrupted,it asked for an installaton recovery cd or USB,but it didn't come with cd, i tried to enter recovery settings but it wont show.

my brother has same laptop as mine will it get fixed if i create a USB recovery media from his laptop? Thanks

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    if you don't need to recover personal files, would you mind to try to boot from a windows 10 USB installation media?

    1) download a windows 10 iso using Microsof tool:
    http://go.microsoft.com/fwlink/?LinkId=691209
    select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted
    2) download Rufus:
    http://rufus.akeo.ie/?locale=en_US
    plug your USB flash drive, run Rufus then:
    select ISO image from the dropdown menu near "Create a bootable disk"
    click on the little icon on the right and browse to the windows 10 downloaded iso file
    as Partitions scheme select "GPT partition scheme for UEFI"
    as File system select "FAT32"
    click on Start
    wait until it finish, then uplug your USB flash drive
    3) backup all your personal data
    4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit
    5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device
    6) proceed with windows 10 installation

    I'm not an Acer employee.
«1

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if it's the same model, yes, you can use his recovery media.

    I'm not an Acer employee.
  • Dante00
    Dante00 Member Posts: 19 New User

     


    IronFly wrote:

    if it's the same model, yes, you can use his recovery media.


    it shows a black screen after i boot from USB

  • Mono
    Mono Member Posts: 21 Networker

    As Soon as powering on the system you have to press and hold the ALT button and Tap on the F10 key continuously while doing this you get a POP up on the screen "Please wait" ones u got the MSG you cant stop tapping it after that

     

    select- Troobleshoot -reset the PC -remove my fils 

     

    there you can inset the recovery Media to recovery it 

     

     

  • Dante00
    Dante00 Member Posts: 19 New User

    mono wrote:

    As Soon as powering on the system you have to press and hold the ALT button and Tap on the F10 key continuously while doing this you get a POP up on the screen "Please wait" ones u got the MSG you cant stop tapping it after that

     

    select- Troobleshoot -reset the PC -remove my fils 

     

    there you can inset the recovery Media to recovery it 

     

     


    i tried that but it shows an "edit boot options" "path \windows\system32\winload.efi"

     

    "[ /NOEXECUTE=OPTIN /MININT /NOVGA RDIMAGEOFFSET=8192 RDIMAGELENGTH=3161088 RDPATH=MULTI(O)DISK(0)RDISK(1)PARTITION(1)REC0VERY\WindowsRE\winre.wim"

     

    this is what i get when i tap "ALT+F10"

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    if you don't need to recover personal files, would you mind to try to boot from a windows 10 USB installation media?

    1) download a windows 10 iso using Microsof tool:
    http://go.microsoft.com/fwlink/?LinkId=691209
    select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted
    2) download Rufus:
    http://rufus.akeo.ie/?locale=en_US
    plug your USB flash drive, run Rufus then:
    select ISO image from the dropdown menu near "Create a bootable disk"
    click on the little icon on the right and browse to the windows 10 downloaded iso file
    as Partitions scheme select "GPT partition scheme for UEFI"
    as File system select "FAT32"
    click on Start
    wait until it finish, then uplug your USB flash drive
    3) backup all your personal data
    4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit
    5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device
    6) proceed with windows 10 installation

    I'm not an Acer employee.
  • Dante00
    Dante00 Member Posts: 19 New User

    IronFly wrote:

    if you don't need to recover personal files, would you mind to try to boot from a windows 10 USB installation media?

    1) download a windows 10 iso using Microsof tool:
    http://go.microsoft.com/fwlink/?LinkId=691209
    select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted
    2) download Rufus:
    http://rufus.akeo.ie/?locale=en_US
    plug your USB flash drive, run Rufus then:
    select ISO image from the dropdown menu near "Create a bootable disk"
    click on the little icon on the right and browse to the windows 10 downloaded iso file
    as Partitions scheme select "GPT partition scheme for UEFI"
    as File system select "FAT32"
    click on Start
    wait until it finish, then uplug your USB flash drive
    3) backup all your personal data
    4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit
    5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device
    6) proceed with windows 10 installation


    but i cant backup my files cuz the laptop wont boot..

    i tried a windows 8.1 media which is same windows as mine but didn't work kept getting black screen after acer logo 

    i will try this windows 10 media if it will work 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if windows 10 media will boot, you can try to create a lubuntu live media and backup your files from it.

    you must follow the same instructions as windows 10 media creation:

    http://cdimage.ubuntu.com/lubuntu/releases/yakkety/release/lubuntu-16.10-desktop-amd64.iso

    I'm not an Acer employee.
  • Dante00
    Dante00 Member Posts: 19 New User

    IronFly wrote:

    if windows 10 media will boot, you can try to create a lubuntu live media and backup your files from it.

    you must follow the same instructions as windows 10 media creation:

    http://cdimage.ubuntu.com/lubuntu/releases/yakkety/release/lubuntu-16.10-desktop-amd64.iso


    somehow it got to windows 10 setup but its sooo slow i will check it will fix the hall.dll problem

  • Dante00
    Dante00 Member Posts: 19 New User

    IronFly wrote:

    if windows 10 media will boot, you can try to create a lubuntu live media and backup your files from it.

    you must follow the same instructions as windows 10 media creation:

    http://cdimage.ubuntu.com/lubuntu/releases/yakkety/release/lubuntu-16.10-desktop-amd64.iso


    ok windows 10 booted. but when i reboot and press "alt+f10" it shows the blue screen with Hal.dll is missing error. is there a way to fix my old windows ? or this error?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    which windows OS is installed on your laptop?

    I'm not an Acer employee.
  • Dante00
    Dante00 Member Posts: 19 New User

    IronFly wrote:

    which windows OS is installed on your laptop?


    now is windows 10. the orignal windows was 8.1. now when i try to play a game its so laggy it was running smoothly before, i installed nivida again but still laggy

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    sorry Dante but i can't understand...

    have you re-installed windows 10?

     

    at the end what's your issue?

    hadl.dll on recovery?

    device not booting windows 10 correctly?

    laggy device?

    I'm not an Acer employee.
  • Dante00
    Dante00 Member Posts: 19 New User

    IronFly wrote:

    sorry Dante but i can't understand...

    have you re-installed windows 10?

     

    at the end what's your issue?

    hadl.dll on recovery?

    device not booting windows 10 correctly?

    laggy device?


    my windows was 8.1 but u gave me windows 10 installation media so i installed windows 10 its working now (i tried windows 8.1 media but couldn't connect to wifi and touchpad didn't work)

    but when i press "alt+f10" i get the hal.dll error again. and the laptop is so laggy in games now 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    have you wiped the HDD/SSD completly before installing?

    if not, it's why you still have the hal.dll error, is looking for the old corrupted recovery.

    I'm not an Acer employee.
  • Dante00
    Dante00 Member Posts: 19 New User

    IronFly wrote:

    have you wiped the HDD/SSD completly before installing?

    if not, it's why you still have the hal.dll error, is looking for the old corrupted recovery.


    yeh i wiped it but still same. i saw that there is a recovery disk should i try wipe it? and is there a way to fix the game lag in windows 10?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    can you please take a screenshot of windows disk management?

    so i can check your HDD partitions.

     

    about windows 10 lagging, check on device manager if any yellow exclamation mark is present and also be sure games are using nvidia GPU.

    I'm not an Acer employee.
  • Dante00
    Dante00 Member Posts: 19 New User
    IronFly wrote:

    can you please take a screenshot of windows disk management?

    so i can check your HDD partitions.

     

    about windows 10 lagging, check on device manager if any yellow exclamation mark is present and also be sure games are using nvidia GPU.


    idk if i can take a screen shot cuz its in different language, i formated all the disks now when i press "alt+f10" nothing happens~~and i restored it to windows 8.1, and i see alot of yellow exclamation mark in device manager on "other devices" but the network isn't working or the touch pad

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    https://www.acer.com/ac/en/US/content/support-product/5977?b=1

     

    download the drivers from the support website

    I'm not an Acer employee.
  • Dante00
    Dante00 Member Posts: 19 New User

    thanks touchpad, network,brightness works now, i will install nivida drivers and check the gaming 


    IronFly wrote:

    https://www.acer.com/ac/en/US/content/support-product/5977?b=1

     

    download the drivers from the support website


     

  • Dante00
    Dante00 Member Posts: 19 New User

    still a bit laggy tho but smoother than windows 10