new TC-710 random reboot?
my new Tc-710 often reboot by itself.
ran "who crashed'
here is the report:
I tried upgrade and downgrade the driver for Intel HD Graphics--did not work.
Crash Dump Analysis
Crash dump directory: C:\WINDOWS\Minidump
Crash dumps are enabled on your computer.
On Sat 5/13/2017 11:04:47 PM your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: igdkmd64.sys (igdkmd64+0x2C3FC1)
Bugcheck code: 0x3B (0xC0000094, 0xFFFFF803044A3FC1, 0xFFFFA180D6EE0BA0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\igdkmd64.sys
product: Intel HD Graphics Drivers for Windows 8(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation SYSTEM_SERVICE_EXCEPTION
Conclusion
One crash dump has been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Answers
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about intel graphic drivers, did you try both Acer's and Intel's?
have you already checked using the Intel software?
I'm not an Acer employee.0 -
I used "device manager", found graphics and upgrade driver by itself. Not sure it's acer's or intels
intel dirver update utility showed below:
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1) disable windows drivers automatic update
2) download the suggested Intel drivers version but not install it
3) uninstal the actual Intel drivers
right click the Intel display adapter, choose to uninstall and tick to uninstall software too
4) check if in C: there's an Intel folder and delete it (this will prevent windows to re-install the previous drivers)
reboot and then install the downloaded drivers from Intel software
I'm not an Acer employee.0 -
I installed Intel driver. will see how this works. thanks!0
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after installed intel driver. it's better--used to reboot 6-7 times, now reboot once today. but how to stop this?
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press windows logo key + r
type
msinfo32
please report BIOS DATE/Version string
I'm not an Acer employee.0 -
BIOS Version/Date American Megatrends Inc. R01-A3, 3/18/2016
SMBIOS Version 3.0
BIOS Mode UEFI
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can you try to update to R01-B1?
if it doesn't work, try R01-A4:
I'm not an Acer employee.0 -
downloaed folder, how to update?
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unzip the file
and double click
FLASH_x64.bat
inside WIN folder
I'm not an Acer employee.0 -
Take a look at the appendix folder.
I'm not an Acer employee.0 -
R01-B1 did not work--actually make pc reboot more frequently.
now using R01-A4, so far it's fine. will see...
thanks
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good for 1 day. now reboot again...
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could this be hardware problem?
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reboot most often happened during watching videos.
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