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    • Acer aspire E 15, E5-573G-58QZ cant enter recovery settings

    Member Posts: 19 New User
    edited March 2023 in 2017 Archives

    hi guys,

    my laptop was working fine but i re-started it keeping blue screen and shows an error "windows/system32/hal.Dll" is missing or corrupted,it asked for an installaton recovery cd or USB,but it didn't come with cd, i tried to enter recovery settings but it wont show.

    my brother has same laptop as mine will it get fixed if i create a USB recovery media from his laptop? Thanks

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    Best Answer

    • ACE Posts: 18,413 Trailblazer
      Answer ✓

      if you don't need to recover personal files, would you mind to try to boot from a windows 10 USB installation media?

      1) download a windows 10 iso using Microsof tool:
      http://go.microsoft.com/fwlink/?LinkId=691209
      select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted
      2) download Rufus:
      http://rufus.akeo.ie/?locale=en_US
      plug your USB flash drive, run Rufus then:
      select ISO image from the dropdown menu near "Create a bootable disk"
      click on the little icon on the right and browse to the windows 10 downloaded iso file
      as Partitions scheme select "GPT partition scheme for UEFI"
      as File system select "FAT32"
      click on Start
      wait until it finish, then uplug your USB flash drive
      3) backup all your personal data
      4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit
      5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device
      6) proceed with windows 10 installation

      I'm not an Acer employee.
    «1

    Answers

    • ACE Posts: 18,413 Trailblazer

      if it's the same model, yes, you can use his recovery media.

      I'm not an Acer employee.
    • Member Posts: 19 New User

       

      IronFly wrote:

      if it's the same model, yes, you can use his recovery media.

      it shows a black screen after i boot from USB

    • Member Posts: 21 Networker

      As Soon as powering on the system you have to press and hold the ALT button and Tap on the F10 key continuously while doing this you get a POP up on the screen "Please wait" ones u got the MSG you cant stop tapping it after that

       

      select- Troobleshoot -reset the PC -remove my fils 

       

      there you can inset the recovery Media to recovery it 

       

       

    • Member Posts: 19 New User
      mono wrote:

      As Soon as powering on the system you have to press and hold the ALT button and Tap on the F10 key continuously while doing this you get a POP up on the screen "Please wait" ones u got the MSG you cant stop tapping it after that

       

      select- Troobleshoot -reset the PC -remove my fils 

       

      there you can inset the recovery Media to recovery it 

       

       

      i tried that but it shows an "edit boot options" "path \windows\system32\winload.efi"

       

      "[ /NOEXECUTE=OPTIN /MININT /NOVGA RDIMAGEOFFSET=8192 RDIMAGELENGTH=3161088 RDPATH=MULTI(O)DISK(0)RDISK(1)PARTITION(1)REC0VERY\WindowsRE\winre.wim"

       

      this is what i get when i tap "ALT+F10"

    • ACE Posts: 18,413 Trailblazer
      Answer ✓

      if you don't need to recover personal files, would you mind to try to boot from a windows 10 USB installation media?

      1) download a windows 10 iso using Microsof tool:
      http://go.microsoft.com/fwlink/?LinkId=691209
      select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted
      2) download Rufus:
      http://rufus.akeo.ie/?locale=en_US
      plug your USB flash drive, run Rufus then:
      select ISO image from the dropdown menu near "Create a bootable disk"
      click on the little icon on the right and browse to the windows 10 downloaded iso file
      as Partitions scheme select "GPT partition scheme for UEFI"
      as File system select "FAT32"
      click on Start
      wait until it finish, then uplug your USB flash drive
      3) backup all your personal data
      4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit
      5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device
      6) proceed with windows 10 installation

      I'm not an Acer employee.
    • Member Posts: 19 New User

      IronFly wrote:

      if you don't need to recover personal files, would you mind to try to boot from a windows 10 USB installation media?

      1) download a windows 10 iso using Microsof tool:
      http://go.microsoft.com/fwlink/?LinkId=691209
      select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted
      2) download Rufus:
      http://rufus.akeo.ie/?locale=en_US
      plug your USB flash drive, run Rufus then:
      select ISO image from the dropdown menu near "Create a bootable disk"
      click on the little icon on the right and browse to the windows 10 downloaded iso file
      as Partitions scheme select "GPT partition scheme for UEFI"
      as File system select "FAT32"
      click on Start
      wait until it finish, then uplug your USB flash drive
      3) backup all your personal data
      4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit
      5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device
      6) proceed with windows 10 installation

      but i cant backup my files cuz the laptop wont boot..

      i tried a windows 8.1 media which is same windows as mine but didn't work kept getting black screen after acer logo 

      i will try this windows 10 media if it will work 

    • ACE Posts: 18,413 Trailblazer

      if windows 10 media will boot, you can try to create a lubuntu live media and backup your files from it.

      you must follow the same instructions as windows 10 media creation:

      http://cdimage.ubuntu.com/lubuntu/releases/yakkety/release/lubuntu-16.10-desktop-amd64.iso

      I'm not an Acer employee.
    • Member Posts: 19 New User
      IronFly wrote:

      if windows 10 media will boot, you can try to create a lubuntu live media and backup your files from it.

      you must follow the same instructions as windows 10 media creation:

      http://cdimage.ubuntu.com/lubuntu/releases/yakkety/release/lubuntu-16.10-desktop-amd64.iso

      somehow it got to windows 10 setup but its sooo slow i will check it will fix the hall.dll problem

    • Member Posts: 19 New User
      IronFly wrote:

      if windows 10 media will boot, you can try to create a lubuntu live media and backup your files from it.

      you must follow the same instructions as windows 10 media creation:

      http://cdimage.ubuntu.com/lubuntu/releases/yakkety/release/lubuntu-16.10-desktop-amd64.iso

      ok windows 10 booted. but when i reboot and press "alt+f10" it shows the blue screen with Hal.dll is missing error. is there a way to fix my old windows ? or this error?

    • ACE Posts: 18,413 Trailblazer

      which windows OS is installed on your laptop?

      I'm not an Acer employee.
    • Member Posts: 19 New User
      IronFly wrote:

      which windows OS is installed on your laptop?

      now is windows 10. the orignal windows was 8.1. now when i try to play a game its so laggy it was running smoothly before, i installed nivida again but still laggy

    • ACE Posts: 18,413 Trailblazer

      sorry Dante but i can't understand...

      have you re-installed windows 10?

       

      at the end what's your issue?

      hadl.dll on recovery?

      device not booting windows 10 correctly?

      laggy device?

      I'm not an Acer employee.
    • Member Posts: 19 New User
      IronFly wrote:

      sorry Dante but i can't understand...

      have you re-installed windows 10?

       

      at the end what's your issue?

      hadl.dll on recovery?

      device not booting windows 10 correctly?

      laggy device?

      my windows was 8.1 but u gave me windows 10 installation media so i installed windows 10 its working now (i tried windows 8.1 media but couldn't connect to wifi and touchpad didn't work)

      but when i press "alt+f10" i get the hal.dll error again. and the laptop is so laggy in games now 

    • ACE Posts: 18,413 Trailblazer

      have you wiped the HDD/SSD completly before installing?

      if not, it's why you still have the hal.dll error, is looking for the old corrupted recovery.

      I'm not an Acer employee.
    • Member Posts: 19 New User
      IronFly wrote:

      have you wiped the HDD/SSD completly before installing?

      if not, it's why you still have the hal.dll error, is looking for the old corrupted recovery.

      yeh i wiped it but still same. i saw that there is a recovery disk should i try wipe it? and is there a way to fix the game lag in windows 10?

    • ACE Posts: 18,413 Trailblazer

      can you please take a screenshot of windows disk management?

      so i can check your HDD partitions.

       

      about windows 10 lagging, check on device manager if any yellow exclamation mark is present and also be sure games are using nvidia GPU.

      I'm not an Acer employee.
    • Member Posts: 19 New User
      IronFly wrote:

      can you please take a screenshot of windows disk management?

      so i can check your HDD partitions.

       

      about windows 10 lagging, check on device manager if any yellow exclamation mark is present and also be sure games are using nvidia GPU.

      idk if i can take a screen shot cuz its in different language, i formated all the disks now when i press "alt+f10" nothing happens~~and i restored it to windows 8.1, and i see alot of yellow exclamation mark in device manager on "other devices" but the network isn't working or the touch pad

    • ACE Posts: 18,413 Trailblazer

      https://www.acer.com/ac/en/US/content/support-product/5977?b=1

       

      download the drivers from the support website

      I'm not an Acer employee.
    • Member Posts: 19 New User

      thanks touchpad, network,brightness works now, i will install nivida drivers and check the gaming 

      IronFly wrote:

      https://www.acer.com/ac/en/US/content/support-product/5977?b=1

       

      download the drivers from the support website

       

    • Member Posts: 19 New User

      still a bit laggy tho but smoother than windows 10 

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