Windows 10 not sleep well

infocssacu
infocssacu Member Posts: 4 New User
edited March 2023 in 2017 Archives

I have E 15 Touch laptop, model is E5-571P-55TL.

Windows 10 is installed on it.

But sleep not work well.

It work well I close the lid or press the power button at begin.

But sever hours laster both the lid and press button key could not sleep well when I tried to open the laptop, it failed.

I have to press the power button for a long time to bring it shutdown that means the left light gone.

Then I press the power button again it comes but excel and word will shows:

Document recovery page comes out
Excel has recovered the following files. Save the ones you wish to keep.
Available files
...(field)
Close (bottom)

 

I tried remove all personal files on locol disks with windows 10 and acer care center several time, actually reinstall windows 10 on the laptop, it comes same errors.

I don't know what I am wrong.

 

Best Answer

  • JMaier
    JMaier Member Posts: 20

    Tinkerer

    Answer ✓

    No need for the Win 8.1 version.

     

    Just do the following:

     

    Go to the device manager and open "Intel Management Engine Interface" under "System devices". Click on the "Energy managment" tab and uncheck the option "allow computer to shut off device".

     

    That did the trick  for me.

     

Answers

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    Try updating the BIOS.  The latest BIOS version for your computer model is 1.32.

     

    https://www.acer.com/ac/en/US/content/support-product/6207?b=1

     

    The BIOS update should fix the problem.  If for some reason it doesn't, you may have to use the Windows 8.1 Intel Management Engine Interface driver 9.5.24.1790 (also known as Turbo Boost Driver.)

     

    You don't have Broadwell-ULT.  You have Haswell-ULT.

    I'm not an Acer employee.
  • JMaier
    JMaier Member Posts: 20

    Tinkerer

    Answer ✓

    No need for the Win 8.1 version.

     

    Just do the following:

     

    Go to the device manager and open "Intel Management Engine Interface" under "System devices". Click on the "Energy managment" tab and uncheck the option "allow computer to shut off device".

     

    That did the trick  for me.

     

  • infocssacu
    infocssacu Member Posts: 4 New User

    I tried install teh new BIOS version 1.32.

    No use for updateing BIOS. 

    I try other ways

  • infocssacu
    infocssacu Member Posts: 4 New User

    Where can I find the device manager, I tried that I can not find it.

  • JMaier
    JMaier Member Posts: 20

    Tinkerer

    Right Click on the Windows Logo

     

    https://goo.gl/images/brt9jv

     

     

  • infocssacu
    infocssacu Member Posts: 4 New User

    Thanks for JMaier Tinkerer,

    So for so good, I will look for a while.

    I set like figure following:

    6-16-2017 6-14-21 PM.png

     
  • JMaier
    JMaier Member Posts: 20

    Tinkerer

    correct.