I have an Acer Aspire V5-561p-6823 that when in use the screen when black

mrar2
mrar2 Member Posts: 4 New User
edited March 2023 in 2015 Archives

I was using my laptop and the screen went black the first two blue lights are on but no screen can anyone HELP PLEASE

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Try to plug your laptop to an external monitor or LCD TV, check if any image apperas.

    I'm not an Acer employee.
  • mrar2
    mrar2 Member Posts: 4 New User

    No sir it did nothing, just the lights on the laptop on . The monitor came on but the acer logo did not appear.  

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    it looks like an hardware issue on the graphic adapter, you must contact Acer support service if under warranty.

    I'm not an Acer employee.
  • mrar2
    mrar2 Member Posts: 4 New User

    The problem is it is not, I bought from walmart on a clearance and forgot to register. Any suggestions on what to do know. 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if you still have the receive and you bought less then 1 year ago, you are still under warranty.

     

    if it's not under warranty, you can still contact Acer support but you will need to pay phone call and repair cost.

     

    http://us.acer.com/ac/en/US/content/service-contact

    I'm not an Acer employee.
  • mrar2
    mrar2 Member Posts: 4 New User

    Rough guestimation of repair cost ?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    i don't know, you have to request and estimated cost to Acer.

    I'm not an Acer employee.
  • bill6
    bill6 Member Posts: 4 New User

    I have the same problem . a v5-561p-5856. I can get it to boot by swaping ram configurations. did you ever get yours fixed and how much? thanks

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