Aspire F 15 F5-573G-70EB keeps getting BSOD and restarts
Hi,
Few weeks ago I bought a new Aspire F15 laptop, F5-573G-70EB
It has an i7-7500U processor , Nvidea GTX 950m graphic card , and 16 GB DDR4 ram
The first 2 or 3 days I let it do the windows updates.
I didn't install a lot of applications, I activated the office 2016 trial.
Since the first week, it kept getting blue screens of death and crashes. Almost on daily basis. Sometimes twice a day. I couldn't figure out any trend or how to replicate it. So far it seems random.
The blue screens would show errors stop code like "kernel security check failure" , "memory management" , "system service exception" , "win32kful.sys" and more.
I have some some sites saying to do hard disk and memory checks, i run what was suggested and all seemed okay.
I have no idea what to do now. Is it a fauly hardware? driver problem? do I need to take the laptop to the repair center?
Appreciate your help
Answers
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Hi,
You could try a clean install, backup your system with Macrium reflect or similar utility, perform a clean install by downloading Windows 10 iso from microsoft and burning it to a USB disk.
If the clean install doesn't help you at all, put the original image back on to it and return the laptop for a replacement.
https://www.microsoft.com/en-gb/software-download/windows10
http://www.majorgeeks.com/files/details/macrium_reflect_free_edition.html
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html
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HI and thanks for the reply,
Before I resort to clean installs, are there any other options to try? I have already acitvated the Office trial and McAffee antivirus and don't want to lose them. Also I moved a a lot of photos and outlook emails which took some time.
If possible to try some troubleshooting first to nail down the problem that would be better. Otherwise I'll do the clean install.
brummyfan2 wrote:Hi,
You could try a clean install, backup your system with Macrium reflect or similar utility, perform a clean install by downloading Windows 10 iso from microsoft and burning it to a USB disk.
If the clean install doesn't help you at all, put the original image back on to it and return the laptop for a replacement.
https://www.microsoft.com/en-gb/software-download/windows10
http://www.majorgeeks.com/files/details/macrium_reflect_free_edition.html
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html
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Hi,
Yes, you could try removing the memory modules and reinserting them, one by one (if you have two modules), you can also remove the SSD/HDD and reinstall them, they may have become loose. If you have installed any drivers recently roll back to the previous one, you have to do one by one and check to find the culprit.
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