Battery Issue with Acer Aspire ES 15

Rishiag21 · April 2017

Hello,

I bought this laptop around September 2015 and since July 2016 i am experiencing issues with Battery.

it Sometimes start charging and sometimes it says battery not detected.

I called customer care many times but everytime they suggest me some new troubleshooting.

After september they told me to visit Service centre for replacement , but now they want me to pay instead of free replacement of Faulty part.

Amazing part is that they also advised me that they also can replace with a local battery at only 2.5K and original at 4.0k after which i was shocked.

Can anybody do justice to me.I am in Trouble.

brummyfan2 · April 2017

Hi,

Could you please try this, do a battery reset and then calibrate the battery.

https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

https://www.howtogeek.com/172271/how-to-calibrate-your-laptops-battery-for-accurate-battery-life-estimates/

Rishiag21 · April 2017

Hi,

I tried battery reset.now i am able to power on my laptop without plugging in power adapter.

but still there is a cross sign and charging sign on battery indicator at bottom right.

you can check attachement

when i am plugging in adapter it is not showing charging.

led indicator is also not indicating for charging.

Why is this happening?what is solution to this

brummyfan2 · April 2017

Hi,

You could do a battery calibration and see whether it fixes the problem:https://www.howtogeek.com/172271/how-to-calibrate-your-laptops-battery-for-accurate-battery-life-estimates/

Rishiag21 · April 2017

I am unable to do this.As i can't get when my battery is fully charged because of no indication.I would need to continue use it on power adapter and i guess that is not a good idea

Please help

brummyfan2 · April 2017

Hi,

I would suggest you to contact Acer support and find out the partner retailers in your region and get a battery from them.

On the other hand, if you are still under warranty, get it fixed by Acer service centre.

https://www.acer.com/ac/en/IN/content/service-contact

hardboiled · April 2017

I'm absolutely applled at this!

I'm running windows 10 and getting Blue screens. but as per older OS you just pull the battery out and restart. Resetting a batter doesn't come across as a good idea.