Aspire V17 Nitro Graphics Problem
I bought this laptop 2 weeks back, it all worked when I got it, but a few days back games started struggling,
When I checked, the NVIDIA graphics card has disappeared from the PC and it is using the intel graphics card, the NVIDIA software reports that I don't have a NVIDIA graphics card, device manager doesn't show it, there are also no unknown devices listed, it has just disappeared.
Any ideas?
Answers
-
-
Hi,
What's the full model number of your laptop? Have you tried downloading NVIDIA driver from here for your model and install?
0 -
Hi Brummy,
The laptop is a VN7-793G
I have tried to install the NVIDIA driver and it won't install due to me "not having" a NVIDIA GPU, I have also uninstalled and re-installed the intel graphics in case that is causing a problem, and run windows update on the nvidia driver which did update, all with no luck.
I had a look in the bios as I read there is a way to disable/enable the primary / secondary graphics card there, and no option shows up, I suspect because the card is not showing up.
If this was a desktop I would unplug the graphics card and plug it back in, do you know if the graphics on this laptop is part of the motherboard or a pluggable card, also if opening the laptop will void the warranty?
0 -
Hi,
You could try removing the driver with the removal tool mentioned in the second post of this thread and install the driver from Acer Support site.
https://forums.geforce.com/default/topic/786667/geforce-experience-not-finding-graphics-hardware/
0 -
Hi,
I ran the tool in safe mode and it has fully removed the driver, after a restart I tried to install the driver again and it still says I don't have a NVIDIA gpu and won't install, i am pretty sure that software/driver is not the issue, if it was I should still see the device under device manager?
0 -
Busy doing backups then will run a reset on the laptop, that should eliminate anything software related, and make it easier when i take it in
0 -
Hi,
Yes, it's better you get it checked by a technician as these cards are soldered to the motherboard, hardware faults have to be rectified by a qualified technician or Acer Service centre.
0
