Brand new E5 575G Laptop Randomly Shuts Down When On Battery

cantgetno197
cantgetno197 Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hi,  I bought a new E5 575G-52XT Laptop just two weeks ago and today was my first time really using it on battery.  Twice within a couple hours it just randomly shuts off.  When I restart the battery icon still looks full and it works fine... until it randomly shuts off again.  I haven't done any diagnostics, but giving it the old touch test it feels completely cool (I'm only web browsing or the likes when it fails) so I highly doubt it's a heating issue.

 

Obviously first thoughts are a faulty battery and I need to take it back...  Any thoughts?

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