Replacement Hardware

avengerman14s
avengerman14s Member Posts: 7 New User
edited March 2023 in 2017 Archives

Does anyone know if Acer sell repair/replacement parts to Indivduals? I need to replace a motherboard and dont want to send it back, would rather do myself.

 

Thanks,

 

Jim

Best Answer

  • laurent_14
    laurent_14 ACE Posts: 10,361 Trailblazer
    Answer ✓

    Hi Jim,

     

    The original motherboard is:

    Spoiler
    NB.V9V11.003MAIN BD.UMA.W/CPU.I3-4030U.1.9G
    You'll be able to buy it from these Acer part partners:
    Capital Datawww.capitaldatausa.com1-800-999-4409
    Kahlonwww.kahlon.com1-800-317-9989

    Of course you can look for other resellers with the P/N (first column) in using a search engine.

     

    Laurent

    France

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,361 Trailblazer

    Hello,

     

    1. Is your laptop still under warranty?
    2. Do you use the version pre-installed of Windows (shipped with your laptop)?
    France
  • avengerman14s
    avengerman14s Member Posts: 7 New User

    Hello,

     

    No I purchased the Travelmate 246-M from the refurb store and the 90 days is up. I'm running Widows 10 Pro it was preloaded with Windows 8.1 Pro and I updated to Windows 10 using Acer specfic drivers. I had my standard BIOS Password, only had problems when I enabled Windows Bitlocker HD Encryption after that I am unable to unlock bios.

     

    I've pulled the motherbord, CMOS Battery and the reset point one motherboard but password seems not to be saved in bios but some other Flash.

     

    I just want a new motherboard to replace myself. I repair government computers for a living so it isn't a problem for just need a source for new or factory refurb motherboards.

     

    I lost a Thinkpad T41 under same circumstances when using encryption in Windows XP.

     

    Thanks,

     

    Jim

  • laurent_14
    laurent_14 ACE Posts: 10,361 Trailblazer

    Hi Jim,

     

    1. Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.
    2. In which country do you live?
    France
  • avengerman14s
    avengerman14s Member Posts: 7 New User

    Hello,

     

    I have two Travelmate 256 so I'm looking for two motherboards one because of bios and one as upgrade. The sn is:

     

    NXV9VAA010

     

    Located in: USA, Texas

  • laurent_14
    laurent_14 ACE Posts: 10,361 Trailblazer
    Answer ✓

    Hi Jim,

     

    The original motherboard is:

    Spoiler
    NB.V9V11.003MAIN BD.UMA.W/CPU.I3-4030U.1.9G
    You'll be able to buy it from these Acer part partners:
    Capital Datawww.capitaldatausa.com1-800-999-4409
    Kahlonwww.kahlon.com1-800-317-9989

    Of course you can look for other resellers with the P/N (first column) in using a search engine.

     

    Laurent

    France
  • avengerman14s
    avengerman14s Member Posts: 7 New User

    Hello,

     

    Thank you for the help I'll calling in the morning.

     

    Thanks Again,

     

    Jim

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