[S5-371T] Touchpad 'bounceback' the most annoying thing ever. Any help

damian5000
damian5000 Member Posts: 18 Troubleshooter
edited March 2023 in 2017 Archives

What's up guys. I have had the S13 S5-371T i7-7500u for about a month now and it has the most annoying "feature" ever. The touchpad often 'bouces back' when moving it just a short way, for example from one tab to another. It's incredibly annoying.

 

I'll move it a short way, and when releasing my finger, it bounces back to where it started from instead of staying where I left it. It seems it "might" be some feature that protects against accidental touches? I can't tell for sure. Whatever the case, I've never seen anything like it, and makes this laptop difficult to recommend. It happens at least 20 times a day.

 

Is there any solution? I've looked through system mouse options, but can't find anything about it. There's no custom Elan settings that I can find.

 

I'm on the latest BIOS and drivers.

 

Thanks for any solution  here.

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,595 Trailblazer

    Hi,

    Do you have the Precision touchpad? If so, go to Device manager, expand Mice and other pointing devices, highlight and right click HID compliant mouse, select Properties, uninstall the driver in Driver tab, reboot and let Windows install the driver.

    If that doesn't help, go to Control panel, Hardware and Sound, click Mouse in Devices and Printers, go to Pointer Options tab, untick "Enhance Pointer Precision" box.

    Acer Predator PT516-51s Performance Results - UserBenchmark

  • damian5000
    damian5000 Member Posts: 18 Troubleshooter

    Have tried all of these solutions. The problem is that this appears to be some sort of "feature" that attempts to prevent mistouches. But it ends up in at least 50 problems a day. This happens when trying to move the mouse from one icon to another in the taskbar, or one tab to another in Chrome.

     

    If move, wait a fraction of a second, release, okay it's no problem. But if make a short move and release, it immediatly jumps back. It's a huge pain. I've never seen anything like it. Hope to God they fix it or at least offer an option to turn the "feature" off. Seriously would not have bought this laptop if knew about this issue.

     

    [edited to comply with guidelines]

  • brummyfan2
    brummyfan2 ACE Posts: 28,595 Trailblazer

    Hi,

    Try going to Settings, Devices and select Touchpad, disable features one by one and see whether it helps, you can start with disabling "Pinch to Zoom", you can scroll down the page and select "Advanced gesture configuration" and adjust the settings, you have to adjust one at a time to find out the one causing problem.

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    Acer Predator PT516-51s Performance Results - UserBenchmark

  • damian5000
    damian5000 Member Posts: 18 Troubleshooter

    Okay, we are one step further. The feature that's causing the issue is "Allow taps on the touchpad". A short, quick move is registering as a tap instead of a move, and snapping it back to where the "tap" (move) started from. I guess it's to liberally register taps, but it's way way too liberal.

     

    Turning off allow taps on the touchpad is no solution though, I must be able to tap, not be forced to click, and must be able to make small quick moves without it registering as a tap. Is there somewhere I can edit this distance or timing for it to be considered a tap? perhaps in the registry? Or otherwise? It's terrible, I can't imagine they even used this notebook before releasing it like this.

  • damian5000
    damian5000 Member Posts: 18 Troubleshooter

    Any idea how we can make an official report or notification or have Acer take note of this problem? This is remains a big (and frankly, ridiculous) problem with my use of this notebook.

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