Aspire XC-780 - sound card goes to sleep
Hi all,
After a few minutes the sound card on my ACER XC-780 seems to go to sleep. If I do anything that requires sound there is a small 'click' then a 2 second pause then the sound comes on. The sound then remains on whilst in use until the next period of inactivity.
Any ideas about how to stop this happening?
Thanks, Neil
Answers
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Try to re-install/update audio drivers:
I'm not an Acer employee.0 -
Hi...thanks for the advice. I had already tried that and it has not made any difference.
I've also hunted around in the Device Manager and disabled power save on USB but that has not helped either!
Neil
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have you checked on Realtek audio panel if there's any power saving option?
it's a strange issue.
I'm not an Acer employee.0 -
Sadly there is no power saving option on the Realtek audio manager.
I'll keep hunting on the web!
Thanks
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can you report your BIOS version?
windows logo key + r
type
msinfo32
report BIOS DATE/Version string
I'm not an Acer employee.0 -
This is what I found...
BIOS Version/Date American Megatrends Inc. R01-A1, 22/06/2016
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it's the latest.
when the sound goes off, if you right click the speaker icon, playback devices, are the realtek speaker the default device?
I'm not an Acer employee.0 -
Yes they are.
Thanks for helping!
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no more ideas at the moment, apart trying to uninstall Realtek drivers and let windows re-install automatically.
if you have any third party antivirus, please uninstall it, AVG, Avira or McAfee had some issues in the past with Realtek audio drivers.
I'm not an Acer employee.0 -
Thanks for the continued advice. I've tried the unistall and it is still the same!
I'll keep looking!
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I do have Macafee anti-virus installed (provided by BT). I don't really want to remove that - do you think that could be the issue and are there any settings I could check?
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i would uninstall it, to be honest, window default antivirus is good enough and less hitting on system performance.
use the McAfee official tool to uninstall it:
I'm not an Acer employee.0 -
removing antivirus can do the trick for you..or just disable it
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Thanks...will try this.
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