Acer E5-573T-32QT refusal to boot from CD

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welshman123
welshman123 Member Posts: 4 New User
edited March 2023 in 2017 Archives

Hi all, apologies if this has been covered but I have spent the last 8 hours trawking through previous problems and still no joy.

 

I have downloaded Windows password Key and burnt an image file to a CD successfully.

I have adjusted the BIOS to put the CD drive at the top of the list, rebooted many times and it always jumps straight into Windows 10.

I have lost all record of the account logon password and am desperate to get back in due to work commitments.

I have gone into DOS mode and tried to add a new adninistrator, but I keep getting the message that the user is created successfully but cannot be added to the local group.

I would appreciate as much help as possible.

Many thanks

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