ATC-710 Desktop 3 weeks old reboots when ever it feels like it.

Doug624
Doug624 Member Posts: 2 New User
edited March 2023 in 2017 Archives

I just tried talking to Acer customer servive, they were NO help at all. The computer was purchased 18 Jan 2017 and several days later began to reboot at will. Is there any help out there for this problem?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    download this tool, whocrashed:
    http://www.resplendence.com/download/whocrashedSetup.exe

    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.

    I'm not an Acer employee.
  • Doug624
    Doug624 Member Posts: 2 New User

    I'm sorry to say that this did not resolve the problem. I have though noticed that the problem crops up less often but still at least two to three times a day.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    obvious that didn't fix your issue, but had you run the software from the link as i told you?

    download this tool, whocrashed:
    http://www.resplendence.com/download/whocrashedSetup.exe

    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.

     

     

    I'm not an Acer employee.