Acer E 17 E5-774G-570J - Windows 7 64 BIT Missing drivers (USBs not working, VGA driver missing)

AcerStone
AcerStone Member Posts: 1 New User

Hello Acer community,

 

 

I've looked all over the internet and can't seem to find the solution to my problem. Please help.

 

I bought the Acer E17 laptop which came preinstalled with Windows 10 on a slow 5400 HDD. I installed a brand new SSD, changed my BIOS to Legacy and installed Windows 7. Everything went without a hitch, with the only (and major) problem being that I can't seem to find some of the required drivers. 

 

Drivers missing:

-VGA Driver (940MX)

-USB Driver (none of the USBs are working)

-Many others but these are the most important ones to me ATM

 

I'm really hoping that I can get at least my USB ports to work. The sole reason of why I went back to Windows 7 is because my sound recording hardware doesn't have drivers for Windows 10. And here I am now not having drivers for my USB ports. This is a joke.

 

Thanks for your help.

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    Those drivers are integrated in the operating system. Since you are not running the Acer OEM version that shipped on the system, our support is very limited. You can try installing the chipset and video drivers for Windows 10 to see if that will work, but there are no separate USB drivers available. 

  • niemand
    niemand Member Posts: 6 New User

    Hi AcerStone,

     

    Did you manage to find suitable USB drivers for 774G?? I think this is the most critical part missing from Win 7 and without them I can't even installl it.

     

    Thanks

     

  • Trukntigger
    Trukntigger Member Posts: 256 Mr. Fixit WiFi Icon

    Has a built in DVD so USB not needed to install. Your bigger issue is drivers overall. 6th gen intel CPU, this system was not designed for windows 7. Support to do what it was not intended to do is never really a option. Going to be trial and error. Best bet pull the hardware id codes from device manager and web search that for windows 7 drivers. With a bit of tinkering should get it to work. May be able to force some windows 10 drivers on 7 and cross fingers. Also possible too hack the ini file of similar hardware by editing in the id code from device manager for windows 7 to accept and try to use it. Have fun tinkering. Personally would have tried compatibility mode on hardware or maybe windows 7 virtual mode. 

  • niemand
    niemand Member Posts: 6 New User
    My model is actually slightly different. Acer Aspire E5-774G-74CB (NX.GEDEZ.006) https://www.acer.com/datasheets/2016/4876/E5-774G/NX.GEDEZ.006.html It's 7th generation Kaby Lake/ i7-7500U while OP's model is 6th generation Skylake/i5-6200U. Not sure if custom Windows 7 setups can successfully run from the DVD as I have not heard about this approach for a while. And I haven't burnt a CD/DVD for about 5 years. Most installations are now done with the USB sticks. But even if tried from the DVD, the setup may still fail without the right USB drivers. When I invoked a Win 7 setup from within a Win 10 session, it ran fine until the reboot. Then it was stuck with the red bar at the top trying "Starting up Windows", probably due to the USB drivers problems. So making all the question marks in the Device Manager go under Win 7 is secondary to me, the main thing is to get the Windows 7 itself installed. And the lack of USB3 drivers appears the main stumbling point here. Thanks for any advices/insights.
  • Trukntigger
    Trukntigger Member Posts: 256 Mr. Fixit WiFi Icon

    USB drivers can not generally install until the OS is in place unless embedded into the install itself. Windows 7 also not designed for uefi mode. Best to tinker with a cheap spare hard drive, legacy mode in bios and ntfs file system. Look up modding your windows 7 install. You can add drivers to the install so they are present upon first boot. To get correct drivers, even USB 3.0 which win7 did support those will most likely need to be in that install stick which using the vendor id codes in w10 should get you the best ones. It can be done, just not supported thus you have to use a bit of logical guess work to make it happen. Once you do like others have done with various systems you post on web your fabulous solution for others to follow.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.
    If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

    Where you see the Yellow exclamation mark, double click it, choose "Details" tab, from the dropdown menu choose "HardwareIDs", click the first string and copy/paste it here.

    I'm not an Acer employee.