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Windows 10 factory reset stuck, reaches 98% then drops back to 64%?

Hi,

 

I have an Acer ZC-700G getting stuck on a factory reset?

 

It reaches 98% completion then the computer restarts and the factory reset goes back to starting at 64%.

(When it restarts it also bleeps, makes a bleep sound).

 

This repeats over and over never moving beyond this point.

 

Is there a way to get around this cliché?

 

Thanks,

 

John

FAQ & Answers

  • IronFlyIronFly ACE Posts: 18,412 Trailblazer

    have you tried to run the factory reset from boot?

     

    press Alt+F10 at boot

     

    or you can create a windows 10 vanilla installation media and then download the drivers/application from Acer support website:

    http://community.acer.com/t5/Knowledge-Base/Windows-10-Installation-Recovery-Media-Creation-and-Use/ta-p/394236

    I'm not an Acer employee.
  • Johnz414Johnz414 Member Posts: 3

    Thanks for the suggestions!

     

    I did find the Alt F-10 option and tried it but nothing on it worked.

     

    I have opted for installing from a Windows 10 bootable DVD I made back when it was available as a free download.

     

    I was hoping to avoid doing this since it will make the originally installed OS obsolete.

     

    I will look into the link you provided for another solution.

     

    Thanks!

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