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my acer aspire E5-475G have battery problem. please help !!!

hello everyone

 

i am having problem with my Acer Aspire E5-475G battery. when it is not charging the laptop won't even turn on and i am very confused. i keep pressing the power button but still no result. and then when i plug for the laptop to charge it can turn on properly without any problem at all. boot up, restart, and shutdown are normal. i have noticed that the battery is not charging at all, the battery stuck at 87% and it is not increasing even though it says "plugged in, charging". when i unplug the charger, the laptop died and wont start up again. so the only thing i can do is to keep charging the laptop which is suck so hard. can you tell me what is the problem ?? is it hardware or a software ?? this morning at school the laptop work fine. please help me !!!!

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