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my acer aspire E5-475G have battery problem. please help !!!
Athallah_Gamer
Posts: 3Member
hello everyone
i am having problem with my Acer Aspire E5-475G battery. when it is not charging the laptop won't even turn on and i am very confused. i keep pressing the power button but still no result. and then when i plug for the laptop to charge it can turn on properly without any problem at all. boot up, restart, and shutdown are normal. i have noticed that the battery is not charging at all, the battery stuck at 87% and it is not increasing even though it says "plugged in, charging". when i unplug the charger, the laptop died and wont start up again. so the only thing i can do is to keep charging the laptop which is suck so hard. can you tell me what is the problem ?? is it hardware or a software ?? this morning at school the laptop work fine. please help me !!!!
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FAQ & Answers
Hi,
You can try a battery reset after removing the AC adapter, leave the laptop to rest for a while before reconnecting and start:http://acer.custhelp.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
You can also calibrate the battery for accurate battery life:http://www.howtogeek.com/172271/how-to-calibrate-your-laptops-battery-for-accurate-battery-life-estimates/
https://www.userbenchmark.com/UserRun/22060540
the thing is my acer care center say everything is fine. here is the picture.
so can you tell me every events that can cause this problem ??? like can viruses, malwares, trojan and other things cause this ???
Hi,
Yes, you can check for virus using Malwarebytes but please follow the instructions posted earlier.
https://www.userbenchmark.com/UserRun/22060540
and also i can't feel any heat from my battery at all when it is charging so it is kind of weird. this is definitely a battery problem. i think i have to go to the service center that is very very far away. it is all the way across the city from south jakarta to center jakarta. it is about more than an hour trip with busway. so yeah.... this is suck and also i have to prepare my laptop for exam soon.