Horizontal Lines on Acer monitor

amendez1000
amendez1000 Member Posts: 3 New User
edited March 2023 in 2017 Archives

My monitor Acer model H226HQL started showing Horizontal Lines. I review all the cables and I tried different computers and it still has the problem. I tried different monitors and they are ok. Does someone know if this can be fixed?

 

Any help is appreciated. Thanks!

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    If you have already tried different cables but the lines do not go away, we recommend the monitor be serviced. If the monitor is under warranty please contact Acer support for your region from this link:

     

    https://www.acer.com/worldwide/

  • amendez1000
    amendez1000 Member Posts: 3 New User

    My monitor is not under warranty in this point. I will need to look up a service center in Mexico. I will let you know if it can be fixed or not.

  • amendez1000
    amendez1000 Member Posts: 3 New User

    I called to a support authorized center in Monterrey, Nuevo León, México and they told me that they cannot repare monitors Acer because parts are too expensive and this problem doesn't have a solution. Monitor has about 3 years and I am very disappointed with it. It is not too old and it doesn't work now.

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    Unfortunately Acer does not offer service for out of warranty monitors. Your best bet is to continue looking for a repair shop or replace the monitor. Sorry we couldn't assist further.