My Aspire R3-471T HDMI port stopped working.

jaym
jaym Member Posts: 5

Tinkerer

edited March 2023 in 2017 Archives

My AspireR3-471T HDMI port stopped working. My system will now only allow one single display. This was working before. Dual displays and such with HDMI port was working before an MS standard Update. 

 

Any suggestions on how to multiple display capability back, along with my HDMI port?

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,583 Trailblazer

    Hi,

    Could you please post your OS and the display driver version.

  • jaym
    jaym Member Posts: 5

    Tinkerer

     

    OS Name Microsoft Windows 10 Home
    Version 10.0.14393 Build 14393
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation

     

    [Display]
    Item Value
    Name Intel(R) HD Graphics Family
    PNP Device ID PCI\VEN_8086&DEV_0A16&SUBSYS_08881025&REV_0B\3&11583659&0&10
    Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description Intel(R) HD Graphics Family
    Adapter RAM 1.00 GB (1,073,741,824 bytes)
    Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iu
    md32,igd10iumd32,igd12umd32
    Driver Version 10.18.15.4248
    INF File oem11.inf (iHSWM_w10 section)
    Color Planes Not Available
    Color Table Entries 4294967296
    Resolution 1360 x 768 x 60 hertz
    Bits/Pixel 32
    Memory Address 0xB0000000-0xB03FFFFF
    Memory Address 0xA0000000-0xAFFFFFFF
    I/O Port 0x00004000-0x0000403F
    IRQ Channel IRQ 4294967288
    Driver c:\windows\system32\drivers\igdkmd64.sys (10.18.15.4248, 5.99 MB (6,278,392 bytes), 3/15/20
    16 19:50)

  • brummyfan2
    brummyfan2 ACE Posts: 28,583 Trailblazer

    Hi,

    Go to Device manager, highlight display adapter, right click and select Properties, go to driver tab, if Rollback available click it, if not uninstall and reboot to let Windows install the driver.

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    I've seen HDMI ports fail before. Have you tried just pushing in the plug moderately and wiggling ?

  • jaym
    jaym Member Posts: 5

    Tinkerer

    I tried that before. However when the port doesn't show up in device manager, and monitor device is limited to only one.