Acer Switch 10 SW5-012 "Recovery: Your PC couldn't start properly" Error code 0xc0000185

lupchong
lupchong Member Posts: 3 New User
edited March 2023 in 2017 Archives

message says I need to use reovery tools but I don't have this. Any help appreicated

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    If you are running the Acer operating system that shipped on the system from factory, you can restore the system using the Alt+F10 set up. Steps on how to do this are posted here:

     

    http://acer.custhelp.com/app/answers/detail/a_id/35232

     

    If the system will not restore or errors out, this usually indicates a hardware problem with the hard drive which will require service. For assistance with this please contact Acer support from the contact info here:

     

    https://www.acer.com/ac/en/US/content/service-contact

  • lupchong
    lupchong Member Posts: 3 New User

    Yeah, system is unable to reset. Terrible as tablet is just over a year old and was only used for surfing net and watching Netflix. Now I know why Acer has such terrible reliablity ratings.

  • lupchong
    lupchong Member Posts: 3 New User

    I downloaded Windows 8.1 Media Creation tool to try to reinstall W8.1 but it asks me for product key. How to di get the key from Acer? Thanks

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    The product key for the OEM operating system is embedded in the BIOS/mainboard and we do not have product keys to provide users. In this situation we recommend you restore the system using Acer recovery media. If you did not create the recovery media you can purchase it from the Acer store at this link:

    https://store.acer.com/en-us/

    Click the link for eRecovery at the top of the page.