ES1-531-C40F

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mephistokid
mephistokid Member Posts: 4 New User
edited March 2023 in 2017 Archives
Hi, my Aspire ES 15 stuck on Windows loading screen which is showed 64% has loaded and it's rebooting my laptop infinitely. So, I decided to format and reset my laptop. I was using ALT+10, it showed me the screen and i clicked on 'Reset my PC' but it showed me this - There was a problem resetting your PC. So i tried to use CMD to reset my laptop and it showed me this - You need to sign in as administrator to continue, but there aren't any administrator accounts on this PC. I don't know what to do. Please help me. Thank you!

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  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew
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    If the system will not do a restore, chances are the hard drive is bad and needs to be replaced. Please contact Acer support for your region to inquire about repair:

     

    https://www.acer.com/worldwide/