White dots randomly flashing on screen Aspire R

bogert
bogert Member Posts: 3 New User

Periodically I get white dots that flash on the screen in various spots.  They will appear and quickly disappear, regardless of the program I am using.  Anyone have this problem and a fix?

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    Sounds like a hardware problem with the LCD panel. Please contact Acer support from the info posted here:

     

    https://www.acer.com/ac/en/US/content/service-contact

  • bogert
    bogert Member Posts: 3 New User

    Found that it only happens when the power cable is plugged in!  I had a fast and helpful chat with an Acer service rep and they are sending out a replacement power cable.  Thanks!

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    Glad it was an easy fix for you- you have a great New Year!