Acer Aspire E5-721 - BIOS 1.07 update - failure

PMCTech
PMCTech Member Posts: 5 New User

Was having had a Windows 10 issue and an Acer Aspire E5-721 battery misreporting charges.  After some research I was emailed by Acer Tech Support.

 

[edited to comply with guidelines]

 

 

When I followed these steps guess what happened.  Yup....I am now the proud owner of a bricked laptop!!!

Emailed and called Acer only to be told that I will have to pay for any repairs for any hardward faults??

 

I have called their tech suppprt line and got into the BIOS via F2 but they were clueless as to how to resolve this matter, getting me to reset the settings back to default and to look for SATA and IDE settings.  Wasted time talking to them there so have mailed "uk.escalations@acer.com" to see what can be done. URGENTLY as I am self-empolyed and use this laptop for my business use, daily. 

 

The laptop worked fine (albeit the battery was misreporting but other than that all was perfect) and having done what their specialised software/hardware professionals have created, pumped out over the internet on their website and then instructed me to use and do, why am I the one having to possibly pay to get them to fix my laptop that they broke.  How does that make sense??  Have emailed and send Facebook/Twitter messages but nothing has happened yet....will give them another 24hrs before I launch into level2 angery customer mode.

 

When I was a teenager I flashed countless BIOS computers in the 80s and 90s (over clocking, updates and 'jailbreaking' as it's called now etc) and this is the first failure that has happened to me.  Now at the age where I don't have the time to mess with these matters I decided to simply follow the actual manufactures tech support advice (and instructions), using their updates off their website and this happens.

 

Smiley Frustrated  Smiley Frustrated  Smiley Frustrated

 

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Best Answer

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if your laptop had windows 8 or windows 10 from factory, you need to check if BIOS is set to UEFI instead of Legacy.

     

    press F2 to enter BIOS, browse to BOOT table and set to Boot mode to UEFI, then press F10 to save and exit

    I'm not an Acer employee.
  • PMCTech
    PMCTech Member Posts: 5 New User

    Hi there,

    Thanks for your support but Boot mode is set to UEFI  Man Sad

  • PMCTech
    PMCTech Member Posts: 5 New User

    My original post has been edited/moderated because apparently the instructions by Acer "don't comply with the Acer Community Agreement"????

     

    They are instructions .... how can they not be OK to be displayed here yet they are OK to be emailed out??  Go figure!!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    if it's already set to UEFI, try to switch to legacy.

    I'm not an Acer employee.
  • PMCTech
    PMCTech Member Posts: 5 New User

    Switched and had warning messages about not being able to function fully with Windows 8.  What functions will be lost??

     

     

    Slowly booting up now --- great shout by the way --- but still not happy.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    that legacy is not the native setting, UEFI is better for various reasons; by the way, you are not alone, i remember something similar on other laptop models.

     

    if you are able to reach windows dekstop, can you please open Disk management, expand the windows, take a screenshot and post it here?

    I'm not an Acer employee.
  • PMCTech
    PMCTech Member Posts: 5 New User
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Ok, legacy is the correct setting at the moment.
    Just a curios question: was your system re-installed?

    As a tech i would prefer to re-install windows under UEFI setting but i know how time consuming is re-installing programs and backup personal data first.
    I'm not an Acer employee.