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Acer Aspire ZC102 wireless connection problem - windows 10
johnnyaa
Member Posts: 14
I'm trying to hook up some wireless headphones using bluetooth but when I access DEVICES, bluetooth is nowhere to be found on the list. Do I need to download a bluetooth driver/program?
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Hello,
Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.
Thanks for the quick reply! The first serial numbers are actually mostly letters. Let me know if you need more.
DQSPRAA001.
Let me add to my post that when I access DEVICE MGR. the Bluetooth icon is there and labeled BLUETOOTH USB. When I click on it, BLUESOLEIL GENERIC BLUETOOTH DRIVER comes up. I then have an option to update this which I have done. When I access CONNECTED DEVICES Bluetooth does not come up in the list.
If I can't fix this would a Bluetooth plug-in jack solve the problem? Thanks again!
Hello,
Thanks for the informations.
Could you do this:
You should have Atheros AR9462
OK! I have uninstalled the generic Bluetooth driver and now I have no Bluetooth entry under DEVICES. You say to right click on "this device". What do you mean by "this device"? I'm in DEVICE MANAGER but what device are you referring to? Thanks again!
Do you see Other devices in Device Manager? If yes, expand it.
There are several devices listed in DEVICE MGR ranging from "Audio Inputs & Outputs" to "Universal Serial Bus Controllers". I'm not sure what you mean by "expand". Expand What & How? Sorry, I'm not a very computer savvy person. Thanks again!
Hello,
Could you post here a screenshot of your Device Manager?
As you can see, the Bluetooth device in DEVICE MGR which I had uninstalled per your instruction is now back on the list.
... A picture is better than a long speech so
:
Here's what I'm getting under HARDWARE IDS: USB\VID_04CA&PID_3006&REV_0001.
Now where am I pasting this? Thanks again!
Hello,
Q: Now where am I pasting this?
A: Nowhere. I needed this information to help you.
Could you post here:
Thanks.
Hello,
You wrote:
"As you can see, the Bluetooth device in DEVICE MGR which I had uninstalled per your instruction is now back on the list."
Normally when you'll restart your computer, Windows should not reinstall this "bad" driver.
While waiting your feedback, I'll prepare a folder containing the correct driver (I hope
OK I've uninstalled the Bluesoleil Driver and checked off the Confirm Device Removal Box before the uninstall. I don't see anywhere that gives me an option to Delete the Driver Software For This Device. In any case I went ahead and did a restart and this is what I wound up with. Can you show me exactly where this Delete Software option is because it's not coming up after the uninstall. Thanks!
One other thing. If you have me do another uninstall, do I have to uninstall all of the three Bluetooth devices that expanded?
Hello,
Q: If you have me do another uninstall, do I have to uninstall all of the three Bluetooth devices that expanded?
A: Nooo! Wait.
About the Bluetooth USB Module, could you post here a screenshot of the Properties window showing the Driver tab.
Hello again! Here's what you requested. Thanks!
Hello,
PS: I prefer to see this Atheros driver.
I'm sorry but I have no idea what you are talking about when you ask, "Have you done a test in this state."
I do not have Bluesoleil or IVT in any programs.
What Hardware Ids are you asking about?
How do I show you the Atheros driver?
I don't want to waste your time. Can you tell me if a Bluetooth plugin will solve this problem? Thanks again!